Riddles
What's a question you can never say "yes" to?
Are you asleep
Is pumpkin a Fruit or vegetables?
Fruit. This is because it develops from the flower of a pumpkin plan and contains seeds.
Who is the company's director of vertical Markets?
Donny Stevens
Eyelashes
Finding a spider in your on Halloween night is considered?
Good Luck
What is the process when a caller is unable to hear you but you can hear them?
If the call expresses that they are unable to hear you, display empathy and confirm if you sound better. If not, then ask them to call you back and call conclude others with details of what happened. " I am sorry about that, are you able to hear me now, if no, I am sorry once again, I would advise that you" give us a call back. TYFC."
I am a protector who sit on a bridge. Only one person can we see through me while others cannot, what am I?
Sunglasses.
The Guinness world record for the heaviest pumpkin of all time is?
2,749LBS in 2023.
What information do we keep confidential when referring to the call history?
Name of agent who handled previous calls, information about clients and employee (names and phone number).
What is the quickest way to double your money?
Put it in front of a mirror.
In which US state is it illegal to wear a nun or priest costume for Halloween?
Alabama
When we have a verbatim scripting webform what rules apply to them?
The same rules for verbatim scripting applies.
We must read all verbatim as is unless the information has been provided by the caller in which case we modify. For example; The caller is calling in regards to a clogged sink and the verbatim is "Are you calling in regards to fire or flood". The modification will be "Just to confirm you are calling in regards to a clogged since and not fire or flood, correct?"
What do you break the moment you name it?
Silence.
What city is renamed in October as the city of Halloween?
City of Horry County called Conway.
On a script what is superior to our call handling guidelines?
Client scripting instructions. It is important that we are reading every script instruction as we navigate through the script.