AW Facts
All calls are analyzed on the basis of two categories.
What are they?
Soft Skills, and Technical Skills
"American Pie"
Don McLean
I speak without a mouth and hear without ears. I have no body, but I come alive with wind. What am I?
An Echo
Giza Pyramids
Egypt
Who played Indiana Jones
Harrison Ford
If a client places you on hold how long can you wait?
Maximum of (6) minutes
"Tennessee Whiskey"
Chris Stapleton
You measure my life in hours and I serve you by expiring. I’m quick when I’m thin and slow when I’m fat. The wind is my enemy.
A Candle
Mount Rushmore
USA
Lead character in The Exorcist
Linda Blair
Are we allowed to say we are the answering service when not asked?
No only if asked.
"Billie Jean"
Michael Jackson
I have cities, but no houses. I have mountains, but no trees. I have water, but no fish. What am I?
A Map
Eiffel Tower
France
Who played Johnny in Dirty Dancing
Patricvk Swayze
How many seconds of "dead air" is permissible?
10 seconds. Beyond a time frame of 10 seconds till 15 seconds will warrant coaching (in your QA evaluations). Dead air beyond 15 seconds could warrant a Not Yet.
"We Will Rock You"
Queen
What is seen in the middle of March and April that can’t be seen at the beginning or end of either month?
The letter R
Niagara Falls
Canada & USA
Who played Freddy Krueger
Robert Englund
How many seconds do we have to state the answer phrase by?
Ensure to state the answer phrase is stated within the first 5 seconds of a call. An answer phrase stated between 5-10 seconds will result in a coaching. An answer phrase stated beyond 10 seconds will result in a Not Yet.
"Younger You"
Miley Cyrus
What disappears as soon as you say its name?
Silence
Leaning Tower of Pisa
Italy
Who played Captain Jack Sparrow
Johnny Depp