Coffee&Tea
Tea
Coffee Terminology
Food
Customer Service
100

All espresso beverages come with _____ shots in a regular and _____ shots in a large.

2 and 4

100

What is our top selling Matcha?

Strawberries and Cream

100

Macchiato = Espresso + ________ ounce(s) Milk.

1

100

Name 2 Vegan options on the menu.

Kale Artichoke Empanadas

Coffee Cake

Banana Coconut Loaf

Chia Pudding

100

If an item is expired in the grab and go fridge, what do you do?

Mark out as waste in register and throw away

200

Name 5 Top Espresso Latte Sellers:

Vanilla Latte

Cinnamon Toast Crunch

World Famous Cinnabee Latte

Strawberries & Cream Latte

The Pro

200

What Iced Tea is Decaf?

Hibiscus

200

Cappuccino = Espresso + ________ ounce(s) Milk + ______________

6, Foam

200

What food items go in a to-go box?

Quiche

Breakfast Croissant

Cinnamon Roll

Heated Brownie

200

How often does the restroom need to be checked?

Every Hour

300

How do we serve decaf coffee?

As an Americano with slow motion beans
300

What 3 ingredients are in a matcha zinger?

Matcha, Lemon juice, Water

300

What is the difference between a Flat White and a Cappuccino?

Cappuccino has milk foam.

300

Name 4 Top Sellers that we make at our commissary kitchen

Bagel Bomb

Paradise Slider

Breakfast Croissant Sandwich with Egg, Bacon, and Cheese

Spinach and Cheddar Quiche

Ham & Cheese Croissant

Chia Pudding

Banana Coconut Loaf

Florida Burritos

300

Where are shift drinks kept?

In back on employee shelf

400

What roast type is Full Bloom and what are the Flavor notes?

Medium.

Fruity, Milk Chocolate, Syrupy

400

What are our 3 iced tea options?

Black Peach


Hibiscus

Jasmine Green

400

Cortado = Espresso + ________ ounces Milk. If served iced, it is placed in a _______ ounce plastic cup.

2, 12

400

Name 2 Gluten Free options on the menu.

Chocolate Chip Muffins

Coffee Cake

Chia Pudding

All acai and pitaya bowls

400

What should you do before leaving for the day?

Complete checklist and check with manager

500

What are 4 ways to upsell a Cold Brew

Regular or Large

Would you like to add coffee cubes?

Would you like it black or with a splash of alternative milk?

Do you want to add cold foam?

Do you want to add a flavor?

Single-Origin?

500

What hot tea sachet and flavor are in a London Fog?

Earl Grey and Vanilla

500

Latte = Espresso + ______ ounces Milk for Hot Regular Size and ______ ounces Milk for Hot Large Size.

10,16

500

When opening the store, what should you check in the grab and go case?

Check expiration dates and quality control
Check that every item is fully stocked from back to front

Check organization of the items in the grab and go fridge

Check cleanliness inside the grab and go fridge

500

What are two ways to upsell on the register?

Coffee cubes

Large sized

Pineapple bowls

Cold Foam

Single-Origin

Paradise Sauce

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