Product/OTS
What are the two types of jersey suppliers?
Adidas & Fanatics
The type of questions you should always ask customers.
open ended.
Where do we keep the heat press stock?
K5
What store generates the most revenue?
Main Store
What shape should the hangers resemble when hung properly?
Question mark
How would you say goodbye to a customer in a way which welcomes them back?
"see you next game”
How long do you keep the press down for?
25 seconds
What is the name of the blue box on the arena level of the building?
The Warehouse
What is your first priority/focus during game time rush?
Help customers. Downtime is used to clean sections.
Name 3 headwear suppliers
Adidas
Fanatics
New Era
47 Brand
Zephyr
CCM
If a customer comments on the pricing of certain items, how do you respond?
We do not control the pricing
What jerseys can we press on site?
Adult Home
Adult Away
Adult NHL100
Youth/ladies Home
Youth/ladies NHL100
Where did you get your photo taken?
Command Centre
Name two ways to merch a section
Colour blocking, gender/age, novelty, promotional items, seasonal
How can SSM's use their discount and sens bucks on OTS?
They can only redeem at the 4 Sens Store locations.
What is the Sens Store return policy?
30 days with tags attached and the original receipt/gift receipt
How much is it to stitch?
It's an additional $40
Where are the two main punch in/out locations?
The Command Center and down the stairs outside the main store.
Name an item that you can cross merchandize
Various answers: Necklace, tie, children’s toys
What are the prices for on-ice warm up pucks and retail warm up pucks?
24.99 & 17.99
Order in which you would search for a product for a customer.
Check internal store,
Check external store,
find something similar, recommend a different retailer
What are the prices for adult/yth heat pressing
Home/Away: $59.99
NHL100: $79.99
How many stores do we have and what are they called?
-5
-Main, Store 2, Adidas, Fan Cave, and K5
Name the word we use to describe how to merch the novelty
Facing (logo out)