WHO SAID IT?
"BITE OF THE DEBATES"
"BITE OF THE DEBATES"
"POLITE APOLOGIES DO NOT PAY BILLS"
WHO IS TAMRAL FARRELL?
W.O.R
WHAT IS WRITTEN OUT OF RECORD?
Competitors across all three markets—such as JN Bank, Republic Bank, BHD, and Banreservas—are consistently praised for resolving issues quickly, minimizing wait times, and delivering seamless service across channels.
What is Competitors are outperforming Scotiabank ?
BNSJ's first Inaugural Debate Champions
What is Guardians of Service?
"IF BANKS CAN FREEZE THEIR CARD IN SECONDS, THEY DON'T NEED MONTHS TO UNFREEZE THEIR LIFE"
WHO IS JAMILIA DIXON?
R.O.O.
WHAT IS RIGHT OF OFFSET?
Clients across Jamaica, Trinidad & Tobago, and the Dominican Republic are calling for more seamless and reliable digital experiences. Many expressed frustrations with slow or glitchy systems, especially when using mobile apps or online banking for basic tasks like card activation, statement requests, or dispute submissions.
What is Digital and Process Improvements?
There are _ Codes of Conduct for BNS
What is 5?
"THEIR LOAN APPLICATION WILL BE DECLINED FASTER THAN A MAN TRYING TO BUY AN X6 WITH A GOAT"
WHO IS TRACY ANN DIXON MORRISON?
B.N.S
WHAT IS BANK OF NOVA SCOTIA?
Clients across the Caribbean consistently emphasized the importance of being treated with empathy, professionalism, and respect—especially during moments of stress or confusion.
What is Strengthen Staff Training and Empathy?
Our commitment to each other- to create safe spaces to learn and grow, to promote accountability and inclusivity, and to recognize we only win when we win together as one team.
What is Scotia Bond?
"IF WE CAN NETFLIX AND CHILL WITHOUT BUFFERING, WE CAN TRANSACT BUSINESS WITHOUT SUFFERING"
WHO IS REBECCA PHILLPOTTS?
O.E.C
WHAT IS OPERATIONAL EXCHANGE CENTRE?
Banks that provide clear, specific, and proactive communication—especially around claims, account issues, and digital services—are seeing higher satisfaction scores and stronger loyalty. Clients in Jamaica cite unresolved issues, poor follow-up, and communication barriers—especially when agents are not local.
What is Clear and Accessible Communication Needed?
This platform is multi-functional and it is used to record and monitor clients' complaints, claims, and requests.
What is OEC (Operational Exchange Center) ?
You take your phone out, you swipe up, open an app, make a payment, and then you have time to sit and have breakfast. Do you feel like you're ready for such a world? We know you are, and we know Jamaica definitely is.
Who is David O'Sullivan?
E.A.I.R
WHAT IS EFFECTIVE ANNUAL INTEREST RATE?
Streamline processes for claims, card issues, and account access and explore empowering agents to resolve more at first contact. Across all three markets, clients voiced a strong desire for faster, more decisive handling of their issues—particularly when it comes to fraud claims, card problems, account discrepancies, and service requests.
What is Accelerate Issue Resolution?
This is an expression (verbal or written) of dis-satisfaction with the processes, products, or services rendered by the bank.
What is a Complaint?