Activation
Digits dialed to receive transfer pin for Verizon & AT&T:
*7678
Primary App used to transfer data from Samsung to Samsung:
Samsung Smart Switch
Billing starts after activation or ...
7 days after order is shipped
This team handles MOST Hotline scenarios:
Mobile Billing
Terminology for when a customers number is ported out but they did not request it:
Unauthorized Port out
General article for resolving activation errors:
HOW6638
What is the 2nd step in the in the iris tree for Cant call/text and no data?
DELINQUENCY CHECK
On what day is an account officially Deactivated after non payment:
Day 88
Who is our GVP:
Bill Futch
Amount of days a line stays voluntarily suspended before reactivation:
90 Days
This is a requirement to have when activating and new iphone14 and up:
Wifi
How many days does a customer have for the warehouse to receive the original device for exchange.
20 days
Amount due for 1 standalone customers unlimited plus plan:
$49.99
How many customer contact attempts are made before a UCM is closed
3 Attempts
Allowed amount of time to add SMPP if requested and not added at POS:
45 Days
IMEI already in use error:
Lead-line or UCM:
UCM
when having connectivity issues it should always be verified that this area is most up to date:
Software Version
The amount of days from shipping date a customer has to return their device:
13 days
DOUBLE POINTS: How many steps are on each flight of stairs in the back stairwell:
15
What is the early upgrade Fee amount for devices without SMPP ( Not Apple to Apple ):
$45
DOUBLE POINTS: What does error code 8D mean:
ZIP Code Required or Incorrect
If a customer is in these 2 places their data will be throttles at 5GB regardless of being on unlimited plus plan:
Canada & Mexico
After how many gigs of hotspot is used do we cut off hotspot use:
We don't we just reduce speeds
Name at least 3 Members of our HR team upstairs:
Stephanie Schwarz, Lou Jimenez, Lauren Torbit, Zachary Edwards, Robin Dean, Lisa Nandram, Elsie Vega
DOUBLE POINTS: Samsung devices sold after what date require WIFI to complete unlock process:
04/01/2022