When should the Prep part of the Task Manager be completed by?
100
Every 20 minutes
What is the safe + legal hand washing routine?
100
Typically between 3pm-7pm.
What time does the close start in most of our shops?
100
2 minutes
How long should your shift briefing last?
100
Jim Sullivan
What is the name of the multi unit management specialist in the USA who is a pioneer of the shift briefing?
200
Weekly tasks
Which jobs should be assigned to Hooligans as part of the prep?
200
Do
Defer
Delegate
Ditch
What are the four actions I can take to manage tasks on my 'to do' list?
200
1) Tailored service
2) Clean + tidy shop
3) Smooth journey from till to collection
4) Latte art or brew time in front of customer
5) Appropriate music
6) Hot or not
7) Clean, wipe + sweep
8) Consistent orders
What are the 8 core questions in Keeping it REAL?
200
Approximately 20%
How much of the brief should involve team participation (engagement)?
200
Jeff Bezos
Who described customers as invited guests to a party?
300
Coffee machine
Till
Condiments
Which stations need to be fully stocked and set up before trade + peak?
300
Facts
Real Time
Example Rich
Strengths Focused
Honest
What does FRESH stand for?
300
Customer Passion
Business Think
Growth
What are the 3 core areas to focus your shift review on in the Task Manager?
300
Monday Management Meeting
Where should the weekly focus be decided?
300
Barista, till (FOH), customer area, potwash + BOH
What are the main stations to be covered during any shift?
400
Shift Briefing
Prep page in the Task Manager
Daily Walk Through
Major Safety Breach (e.g. OOD product)
What are the basics that have to be nailed before a slick shift begins?
400
Energiser
Doer
Customer Passion
Ownership
What are the strengths that a great shift leader demonstrates on shift?
400
Review their daily target; Update them on shop progress; Feedback on assigned tasks
What do you need to cover when you do a close shift briefing with a Hooligan finishing their shift?
400
The Weekly Hooligan
Shop Manager Meeting
Area Manager 121
Where would you find information to update in the Synergy section of the Shift Briefing template?
400
28 days
How long does it take to form a habit?
500
What should we be covering in the Monday Management Meeting?
Product Focuses
Labour
Mystery Shop + Insights
Team Performance
Sales Focus
Coffee Times
500
Where they have the best sight lines of the customer and team.
Where is the best station for a shift leader to position themselves on a shift?
500
Sales Update
Coffee Times
Labour
Food
Keeping it REAL
What are the 5 core areas to focus a shift review on?
500
Energy
Updates
Review
Goals
Planning
Engagement
What are the 6 key principles of delivering an H+H shift briefing?
500
Sampling, deployment, weather, suggestive selling, day part + display.
What are the possible signs of a sales focus in my shop?