Week 1 and 2: Leasing Techniques
Home is where the ______ is.
Heart - Leasing consultants tug at those heart strings
How many touch points does it take before you enter the consumer's consciousness (to leave a review)
Five
Of the following, which factor is most important in interpersonal communication? Spoken words, tone of voice, or body language
Body language (55% impact)
This is Avenue5's online learning platform where you take courses like Fair Housing, Modern Leader, etc.
AvenueU
______ is Avenue5's CEO.
Walt Smith
What type of questions are used to gather customer's unique wants/needs in order to personalize your presentation?
Open-Ended Questions
CFRM stands for _____________
Customer Feedback Reputation Management
Executive presence is defined as someone who conveys competence, _________, and warmth.
Confidence
This is Avenue5's peer mentorship program, which you can use to network with other Fivers, seek advice, and collaborate on problems. We had multiple people from this program join us during the series.
Phone a Fiver
Name an Avenue5 core belief.
Put People and Partnerships First, Empower our Associates, Champion Ideas That Accelerate Success, Focus on Solutions, Deliver Proof Over Promises
“I’ve learned people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” This quote is attributed to this well know civil rights activist and poet.
Maya Angelou
This resource is to help Avenue5 properties develop an online reputation strategy (CFRM).
CFRM Action Plan
Name two weak words we want you to eliminate from your sales presentations (words that can undermine your influence)
Just, hope, sorry, maybe, might like, kind of, think
This is the guide for Avenue5 verbiage and vernacular. On it you can find sage Avenue5 advice such as, "Use the phrase 'Service Request' instead of 'Work Order'."
How Do We Say Guide
What is the monthly company-wide call that shares important information to get connected, stay informed, and move ahead?
Fast Forward - Next one is on May 19!
Successful leasing consultants get the customer involved in the experience by painting a picture with _______, so the prospective resident sees, hears, feels, and experiences exactly what you’re talking about.
Words - Bring that floorplan to life!
Name a channel for review and survey requests.
Email or text messaging, social media, physical materials, or verbal request
How you look + how you _____ + and how you act = your personal brand
This workbook helps you learn about Avenue5 standards, resources, property selling points, leasing strategies, and help you shift from leasing agent to leasing consultant.
Leasing Blueprint - Your digital leasing binder
ACTION: Are you following Career Development on Go5?
Let's verify!
What is one step of the Avenue5 sales approach? (Hint: There are five steps)
Positive First Impression, Connect with our Customer, Present the Property, Offer the Solution, Follow Up
What is Avenue5's KPI score for reviews? (On a scale of 1-5)
4.0 - Almost half of consumers won't do business with a company with less than 4 stars.
What app should you have downloaded and accessed after completing The Modern Leader course in AvenueU?
Orai
This document was created just for Sunroad before rolling it out nationally and outlines questions to ask your prospective resident.
Consultative Sales Questions Guide
Avenue5's diversity and inclusion collective was launched earlier this year. It is called ______
REACH at 5