The Trust Equation
The words we say, the skills and credentials we bring, and how people experience our expertise.
What is credibilty?
You can take a test or receive certifications to indicate content mastery.
What is measuring credibility?
What is measuring reliability?
Assessing someone's emotions and vulnerability.
What is measuring intimacy?
To assess how much a person focuses primarily on themselves.
What is measuring self-orientation?
When others feel we our focused on ourselves rather than on them.
What is self-orientation?
Doing your homework, being open and honest, and asking smart questions.
What is enhancing credibility?
To make and keep promises, learn your client, and be meticulous about promises you make.
What is enhancing reliability?
To be vulnerable, react to emotions of others, and get over your fears.
What is enhancing intimacy?
Be curious, lead with calm, share your agenda, think out loud, answer questions in 90 seconds or less, and check time during the meeting.
What is lowering your self-orientation?
The extent others feel they can confide in us.
What is intimacy?
The rational parts of the trust equation that are metric friendly.
What is credibility and reliability?
This rule essentially means you are in a sense lying to the other person.
What is the under-promise over-deliver rule?
Which component is intimacy of the trust equation?
What is the soft or emotional component?
When we feel someone is not paying attention to us we feel like they _______?
What is don't care?
The actions we take, our predictability, and the way others find us dependable.
What is reliability?
What is demonstrating credibility?
Make lots of small promises and be diligent about keeping them.
What is demonstrating reliability?
To be able to share with you the inevitable ups and downs we all experience.
What is being personal?
Above all within the trust equation ______ is a relationship.
What is trust?
A person who offers care to seniors and individuals with intellectual and developmental disabilities in their residence.
What is a Family Model Provider?
Whether you need affordable homecare, disability services, or veterans care, we are your top choice.
What is AdvanceCare Health Services?
"We TOUCH lives."
What is AdvanceCare's motto?
Compassionate, passionate, continuous improvement, team oriented, can do spirit.
What is AdvanceCare's core values?
To unlock the overall potential of an individual by providing high-quality and compassionate support.
What is AdvanceCare's Mission Statement?