BAY GARDENS DNA
What star rating would Bay Gardens like to achieve?
What is 4.5.
Marking the birth of a St. Lucian hospitality empire, the first Bay Gardens property was opened in this year.
What is 1995.
After completing one full year of continuous service with the company, an employee gains access to this entitlement.
What is Annual Vacation Leave.
A Bay Gardens Pro is expected to do this friendly action whenever they encounter a guest or a fellow team member. It has four components.
What is Greet, smile, use their names and introduce yourself.
To ensure guests can easily identify you, your name badge should be worn prominently on what side.
What is upper left hand corner just above the Bay Gardens Logo.
According to our Mission Statement, Bay Gardens promises to consistently deliver these three specific types of service to our guests, our team, and the community
What is exceptional, personalized and caring service.
Adding a luxury beachfront experience to the brand, this specific hotel was built in 2007 on land already owned by the Destang family.
What is Bay Gardens Beach Resort and Spa.
Designed to celebrate 'Guest Heroes,' this program allows managers and peers to award electronic points to staff for outstanding service, which can later be redeemed for prizes.
What is WOW bucks.
To ensure a true luxury experience, service at the resort must be characterized by these four specific qualities
What is anticipatory, intuitive, consistent, and personalized.
If you are unwell, you must notify management at least [X] hours before your shift.
What is two hours before the start of your shift.
Our Vision is to be the leading Caribbean-owned-and-operated hotel brand, committed to sustainability and providing this kind of hospitality.
What is Authentic Caribbean Hospitality
This visionary husband-and-wife duo, both former educators, founded Bay Gardens Resorts.
Who are Joyce and Desmond Destang.
To encourage the recruitment of top talent, this program pays a cash bonus to a Team Member when their recommended hire successfully passes probation and remains with the company for an additional three months.
What is Employee Referral Program
To provide world-class service to internal customers, staff must treat colleagues like guests by demonstrating these four specific behaviors.
What is timely responses, respectful communication and accuracy and follow through.
To prevent physical contamination and bacterial growth, this department is strictly prohibited from wearing any jewelry—including rings, watches, or earrings—while on duty.
What is Food and Beverage
To ensure we remain a leader in St. Lucian hospitality, our culture is built on these four core DNA principles.
What is Professionalism, Sense of Urgency, Ownership, Consistency.
Before becoming a staple of St. Lucian tourism in 1994, the original site of the Bay Gardens Hotel was initially intended to be this type of residential development.
What is an Apartment Complex.
Bay Gardens maintains strategic affiliations with various educational institutions to support the growth and development of its team members and bridge the academic gap in the hospitality sector. Name three of these institutions.
What is Monroe College, Typsy, Sir Arthur Lewis and Springboard.
At Bay Gardens, complaints are valued as opportunities to refine our service standards. The following steps outline our official protocol for handling guest concerns
Listen, Apologize, Empathize and Find Solutions.
Defined as a form of misconduct that undermines the integrity of the employment relationship, this term describes any unsolicited, unwelcome advances or suggestive conduct, whether physical or verbal.
What is Sexual Harassment
While our Mission tells us what we do, these eight core values act as our 'Operating System,' guiding exactly how we behave while achieving our vision of Caribbean leadership.
What is Empathy, Respect, Pride, Initiative, Integrity, Commitment, Enthusiasm and Creativity.
Bay Gardens Resorts holds a prestigious certification from this organization, proving its commitment to sustainability.
This is the specific 'level' of certification the brand is currently striving to attain.
What is the Green Globe. Platinum.
Whenever practical, Bay Gardens Resorts prefers to fill job vacancies using these two internal methods
What is transfer and promotion
This "skill" is the secret sauce of luxury service; it requires high empathy and emotional control to handle high-pressure situations with grace. List four aspects of this secret sauce.
What is Emotional Intelligence. Self-awareness, Empathy, Emotional control, Social Skills/Reading guest and colleague cues.
Disclosing unauthorized company secrets or private data to parties outside of the resort is a major violation known as a ________ of _______________ . List three violations.
Breach of Confidentiality.
Three violations can with financial, Guest Information and Marketing Strategies.