Teamwork Makes It Work
What is one thing a strong team member does when a coworker needs help?
Offering support, sharing knowledge, or helping find a solution.
What should you do when someone is speaking to you: prepare your response, interrupt, or actively listen?
Actively listen.
This fruit is technically a berry, but strawberries are not.
What is a banana?
What is the main purpose of Health Home Care Management?
Coordinate care and services, address barriers, and support members in working toward health and wellness goals.
What is the name for a word or phrase that reads the same backward and forward, such as “racecar”?
A palindrome.
What is the word for working together toward a shared goal?
Collaboration or teamwork.
What is one way to make sure an email or message is not misunderstood?
Use clear wording, provide context, and confirm understanding when needed.
This animal's fingerprints are so similar to humans' they've confused crime scene investigators.
What is a koala?
A member is struggling to follow through with a goal on their Plan of Care. What should the care manager do first?
Explore barriers with the member, review their goals, and collaboratively identify practical next steps.
How many hearts does an octopus have?
3
A teammate makes a mistake that affects your work. What is the best first step?
Address the issue respectfully, clarify what happened, and work toward a solution.
A coworker seems upset during a meeting. What is a professional way to address the situation?
Listen respectfully, ask if they want to discuss the concern, and avoid embarrassing them publicly.
The most stolen food item in the world.
What is cheese?
A coworker asks you to share confidential member information in a public area. What should you do?
Protect the member's privacy and use approved confidential communication methods.
Which planet in our solar system is known for its prominent rings?
Saturn
Why is it important for team members to trust one another? Name two reasons.
Trust supports accountability, honest communication, reliability, and shared problem-solving.
What is the difference between listening to respond and listening to understand?
Listening to respond focuses on what you will say; listening to understand focuses on the other person's meaning.
This cookie was originally created as a way to use up broken biscuit pieces.
What is the chocolate chip cookie?
A care manager identifies a barrier that is preventing a member from accessing services. What is one way the team can collaborate to address it?
Coordinate with appropriate providers or team members, with required consent and information-sharing safeguards.
What is the only mammal capable of true sustained flight?
A bat.
Your team is behind on a deadline, and everyone is overwhelmed. What are three things the team can do to get back on track?
Prioritize tasks, redistribute work, communicate barriers, and agree on deadlines.
You receive an email that sounds rude, but you are unsure of the sender's intent. What should you do before reacting?
Pause, reread the message, consider other interpretations, and clarify directly and professionally.
This household appliance kills more people annually than sharks.
What is a toaster?
A teammate notices a documentation or compliance concern in a chart. What should happen next, and why is it important to address it promptly?
Follow organizational reporting and correction procedures, notify the appropriate supervisor when required, and document accurately.
What is the world's largest ocean?
The Pacific Ocean.