Ingredients
Where can I find ingredients for a product?
Product label on the website
Customer is wanting to know what products contain an expiration.
Transfer to PI
What is our current season of PURE?
Woodland Trails
What is the one state that can cancel online instead of sending in the cancellation form?
California
I used to use the lipstick in shade Iced Mocha. Where can you find a suitable match with our current lipsticks to Iced Mocha?
Beauty Toolkit > Downloadable Content > Lipstick Transition Chart
What are the 3 ingredients that are listed in our Gold Bar?
Aloe Vera, Glycerin, and Melaleuca Oil
Sally decided to try the Sea Salt & Vanilla Revive Room Spray for the first time. It caused her to have a violent reaction to it that resulted in a trip to the ER. Sally is requesting that we pay for the ER visit since it was our product that caused her violent reaction. What should you do?
Get Sally to PI
What's the difference between the Men's, Women's, and 50+ PPP?
The Vitality Multivitamin and Mineral.
Differences of iron and vitamin K and others.
What requirements must be met in order for a customer to receive paper invoice?
No email or web account created.
This requires manager approval.
A customer saw an article stating Melaleuca tests their makeup on animals. How would you handle this?
Sei Bella is cruelty free.
Anything else, we do not answer any questions in regards to animal testing. All questions are answered through the Executive office.
What ingredient helps provide a moisture barrier on the skin in Renew lotion?
Petrolatum
Should a team member transfer a call to PI if a customer is wondering when we will get a certain product back?
Negative, PI does not know any more than the rest of the call center about product return dates.
I switched to the Honey and Rose line, but it's been causing me to breakout. Why's that?
Positioning of skin renewal/adjustment can take up to 28 days when trying new skincare product.
What is Poison Control's number?
1-800-222-1222
Whose standards does our Sei Bella skincare meet?
Korean skin care standards
What ingredient in which product is not recommended to take while on antidepressants?
St. John's Wort in Luminex
My veins are blue and purple and I'm very fair skinned. Who can help me find a good foundation match?
We can! This does not need to go to PI. Blue/Purple veins means cool toned, blue/green mean neutral, and green veins means warm undertone.
My face is basically peeling off after using the Advanced Microbiome Support Hyaluronic Moisture Serum!
This is a natural occurrence caused by the natural based retinol used in the product. It speeds up the skin rejuvenation process, resulting in the formation of new skin cells while shedding the old.
What is one of the nicknames that Josh's mom uses for him?
Joshy Jojo
What's the Sei Bella difference?
Providing cleaner, safer, and more natural formulas, high performance products, and accessibly priced.
What ingredient prevents us from being able to ship certain foundations to California?
Titanium Dioxide
Why is my urine bright yellow after taking the PPP?
It's a chemical reaction inside the body caused by the vitamin Riboflavin.
What is our Alloy skin care line scented with?
Essential oils
Who is Jesus Gonzalez's hero?
Selena Quintanilla
What fragrance is used to scent our Vitamin C skincare line?
Bitter Orange oils (but not essential oils)