OptumRx App
True/False
Members cannot use fingerprint authentication to log in.
False
Can you search for a members account only using their OptumRx ID number
Yes
What image is on the log in page for the website?
a couple making a salad
A member cannot find the website. What is first thing you should do to help?
Close out all windows. Bring up a new blank web page.
True/False
The OptumRx Website will now display an estimated delivery date once an order has been shipped
True
All members can view their ID card through their mobile app
Members can view my virtual ID card
My account tab > under my profile > ID card
*restrictions vary with plan
How many pieces of information are required to complete Advanced Search request?
Only 3!
You can select from First/Last name, DOB, email address, phone #, SSN, to complete your search
True/False
Members cannot update their expired credit cards on the OptumRx website
True
Members can now view and update their credit cards
Does the mobile app provide a tracking number after an order has been placed?
No members have to log in to a computer to view the tracking number.
How can members unarchive their medications?
Scroll to the bottom of the home page until you this question asked, "Looking for another medication?" Click the unarchive medication link and select medications to unarchive.
How can members contact customer services through the website?
Secure Messaging!
Members can send and receive messages from customer service within the website. Some key functionality include displaying the count of unread messages in the global navigation, archiving messages, and sending attachments
"Where can I make a payment on the OptumRx mobile app?"
More> My Account> Make a payment
This new enhancement allows members to place orders without logging in
Refill Via Text/Email
Members can refill their medications by text/email without logging into their OptumRx account. Members must have a default payment method and default address on file to use this feature.
Describe how to place a refill using a camera on a smart phone?
Scan to Refill Medication Feature
Simply scan the barcodes on the prescription bottle to refill.
This electronic legal document can be submitted through the website
Digital English PHI Authorization form (HIPAA)