Feeling Secure
Sometimes PCI compliance checks fail due to incorrectly identified failures. In these instances what needs to be done to correct this?
What is submit a False Positive Report To Security Metrics?
What is the credit card terminal model we use for wireless connections?
What is the Link 2500?
What does Upay stand for?
What is Uniform Pay?
What is the 2026 billing for a WebStore+ license?
What is $185?
What is the name of the Security Metrics PCI scan that monitors retailers WebStores/Websites?
What is Shopping Cart Monitor?
Sometimes a cash drawer will fail to open automatically. What is the most common cause for this?
What is the receipt printer is not properly connected or for someone reason the computer is not seeing it connected.
To be able to process payments through Upay what network ports are required to be open?
What are ports 443 & 9001?
True or false group contracts are required to have a group sign in code to access their contract?
False
If a retailers opens a ticket about PCI non-compliance asking for help figuring out how to become compliant with no further information what is your fist step?
Refer them to Security Metrics Support for assistance.
Side note:
If they have known failures that they believe we need to address you would escalate for further review if they are not known failures.
If you wanted to help prevent fraudulent charges on your WebStore what is the key setting you would enable?
What is Require the Ship To zip code and the credit card zip to match?
If an Epson Printer is failing to print what is expected but is working what might you need to validate the settings of?
What is making sure the proper receipt type is assigned to the correct printer?
If you get error code 2009 when trying to process a payment what does it mean happened?
What is an error occurred with the processor or card issuer when attempting to process the request.
When setting up your WebStore's main landing page there is the "Header Title" and "Sub-Heading" sections. What is the typically information that should be input in these fields?
At minimum, Name of your Store & Default phone and city of your store.
If a retailer opens a ticket to add an additional SQL license what do you do?
What is inform sales of the expansion of a key product, and then perform the update to licensing and make sure the retailer is taken care of.
True or False if a retailers is vacationing in China there is no way or them to access their TUS server?
False - they can purchase a VPN that gives them a US, Canadian, or Puerto Rico based IP address
Outside of electrical power what is 100% required for a Lane 7000 to function?
A direct connection via an ethernet cable.
What is the email address you might use to ask for help with support, billing, or report based questions for giftcards?
What is giftcarsupport@fisglobal.com?
While you can configure your WebStore to accept orders from other countries, name 4 of the 5 country settings you can enable to accept orders from outside of the "other" option.
What are:
1. United States
2. Canada
3. Australia
4. US Territories
5. United Kingdom
WebStore settings > Customers > Countries allowed
If a client wants to cancel their Upay account what is required if they are leasing terminals?
Written notification that they want to cancel 90 days prior to the renewal of that lease agreement. They will also need to perform a lease buyout for the remainder of the lease agreement for that year, and return the CC terminals.
**Daily Double **
Most common reason for a chargeback is not recognizing the billing information of the charge.
What can be updated on a client's MID to provide better clarity around this?
What is their billing descriptor?
Retailer is at an on-site sale and they can't connect their computer or CC terminal to the internet only their phone has a connection how can they process sales?
What is by using the mobile PWA app and process sales through there, or if they have a browser login or WebStore could process sales through there using the manual form entry options.
Name 4 of the 5 report expolorer sections within Pulse.
What are:
1. Funding
2. Transactions
3. Chargebacks
4. Merchant
5. Gift Card Operations
What is the maximun number of brands you can have show up in the "Shop by Brands" menu in the WebStore?
What is 40?
***DAILY DOUBLE***
Name 5 of the 7 workflow stages during a gift card onboarding.
What are
1. Form Pending
2. Form Review
3. Valutec Onboarding & VAR
4. Integrate MID
5. Testing
6. Live
7. Closed