RegMgr
What is Tag the customer records?
What are the 4 issues that are considered a high priority?
1. Can't connect to TUS
2. Can't process sales or refunds in any way
3. WebStore is down
4. EDI orders are not working
What is the Fullsteam Referred resolution status used for?
What is anything that required Fullsteam assistance to resolve.
What is the name of our Premiere e-commerce solution?
What does setting a vendor as a distributer do for a retailer?
What is allows them to consolidate PO under a single vendor even when ordering items from multiple vendors?
Where can you go to view the current and past product pricing?
What is Regmgr under Lists > Products?
What do you do if a ticket earlier in the day was closed out documented the client stated it was resolved, but then they opened a new ticket stating the same issue was occuring?
What is assign it out to the next person in queue?
Assuming the issue was not a multiple day issue or required very in depth troubleshooting it should go to the next person. If it did assigning it to the original person is expected. In both scenarios you should link both the previous and current ticket together.
If an issue you are working is resolved by a retailers IT team what resolution status would you use?
What is resolved by third party?
What is purchase Insights?
What is pressing F5 or clicking the "F5-Print Tags" button?
What is the easiest way to see if a client is showing as processing transactions through UPAY?
As the triager, what do you do differently if incoming ticket volume is well above normal?
What is send either the "Triage High Volume of Incoming Tickets" or "Triage High Priority - High Volume of Incoming Tickets" depending on priority of the ticket.
Confirming with management first should also occur.
In a outage level situation with Reads where we are unsure what is causing it what priority level does TSA refer to that when you reach out to them for direct assistance?
What is "P1" or "priority 1"?
What model Scanner do we sell?
(Bonus points to name one of the models)
What is Data logic?
Whare are GD44220-BKK1 or GBT 4200-BK-BTK1?
If you wanted to see Created POs that are not currently currently ready to be sent what is the tab name in the PO list window for me to view those POs?
Hint: It's Tab 4 after tab "3. Completed"
What is "On-Hold"?
How can you tell if a specific store for a multi-store retailer is a cloud store or not?
What is open the store record and see the "Do not bill for this location (i.e. normally a Cloud Store) box is checked.
What scenario can a triaged ticket not have a selected category or sub-category selected?
What is None?
What pipeline and status should your Hubspot ticket be in if you need to escalate a ticket to Dev?
What is the "Escalation pipeline" and the "Waiting on Development" status?
How can I get more business and views/walk-ins to my Ecommerce or physical Storefront?
What is purchase our TUS Marketing Services?
What does the Special Order icon look like when you have an PO open and it has an item associated with a Special Order?
What is a white page with two red short lines with a red long line under it?
Where can you find the best billing breakdown of a customers monthly charges?
What is their Regmgr record under License/Pricing > Primary > Desktop > Check the "Details" box at the bottom.
Instances where there is a larger outage level event what is the process called where you create a master ticket and link all associated tickets to it. Hint it is the same name as the pipeline that master ticket should exist in.
What is "Known Issues"?
In Security Metrics if someone is enrolled but has not filled out any of their information what compliance status message would you see?
What is failing questionnaire?
What can help me manage my published store hours and reviews?
What is Reputation Management?
When attempting to delete a PO if the system won't let you what is the reason for that?
What is there are received items on that PO that must first be deleted before you can delete the PO?