Ticketing
The ticketing system we use
What is Gateway
Want to visit the Vessel with my pet rabbit
(what is the policy)
What is Registered service animals can accompany their owners; other animals should wait on the plaza.
Designer of the Vessel
Who is Thomas Heatherwick
Device used to count attendance
What is Unite Venue
Double checking tickets when guests arrive before entering Vessel
What is Ticket Check
10:40-11:40 is what
What is Entry time into the Vessel
Tired and need to rest on steps
(what is the policy for this)
What is no sitting on steps
2,500 of these
What is steps?
A station that can be found in the plaza to help reserve tickets
What is a kiosk
What position assists at the front of Vessel and as a plaza greeter?
What is Entrance Greeter
These ages need tickets to enter the Vessel
What is age 5 and up
An 8 year old wants to go on the Vessel
(What's the policy)
What is adults accompany all children under 12.
You can access the Highline and 7th train from this location
What is the public square and gardens (plaza)
Where does all the technology live?
What is the breakroom on the tech table (plugged in when not in use)
Greeter 1
What is roaming near Vessel
When scanning a 12:00p ticket at 11:00a, the scanner screen is red. Why?
What is no early entry or not valid
Intoxicated and want to go on Vessel
(what is the policy for this)
What is refrain from other drinks, food, chewing gum, alcohol, tobacco products, and/or vaping until you are back on the ground and away from the vessel.
Name 5 restaurants at Hudson Yards
What is
Belcampo
Electric Lemon
Estiatorio
Milos
Hudson Yards Grill
Mercado Little Spain
Momofuku
queensyard
TAK Room
Teak Tearoom at The Conservatory
The Tavern by WS
Wild ink
VESSEL DOUBLE
These 3 identifications need to happen when communicating on the radio.
Give an example
What is:
- Identify your position
- Identify who you need
- Identify what you need
"Vessel Roamer 1 to Vessel 2. 10-7"
This position has a QR Code and assist guests with questions, restrooms, stroller parking before getting close to the Vessel Entrance
What is Plaza Roamer
4 locations a guest can reserve tickets
What is online, kiosks, box office, and call center
VESSEL DOUBLE
Visiting the Vessel with luggage because i'm going to the airport right after
(what is the policy and list 3 options)
Policy:
Luggage can't be stored at Vessel (due to safety).
Options:
1.Guests may check luggage in at Eden on 4th floor of shops for $6
2. Guests may check luggage in at Bounce on 9th ave for $5
3. Guests may have someone from their party stay with the luggage outside of Vessel and switch out.
Call Center's information (number)
List 4 items that will be stored in the tech box that lives at ticket scanner?
What is extra battery cords, ticket scanners, clickers, chargers, Ipad, Iphone?
This position pushes down on the Tallyfi
What is Exit Ambassador