Mission & Ethics
What is Costco’s mission focused on providing?
Quality goods and services at the lowest possible prices
What should Costco provide to members at all times?
Exceptional level of member service
What is one of the Six Rights of Merchandising?
Right product/place/time/quantity/condition/price
Who founded Costco Wholesale?
Jim Sinegal and Jeff Brotman
What phrase represents Costco’s core belief about how employees should act in all situations?
Do what’s right
What is the first principle of Costco’s Code of Ethics?
Obey the law
What is one key way Costco supports employees?
Good wages / opportunities / training / promotions
What does “Right Price” ensure?
Customers get value at the lowest possible cost
What year was Costco founded?
1983
What does the Open Door Policy mean?
Any manager, any level, any time, any issue
Name TWO parts of Costco’s Code of Ethics
Any 2 → Take care of members, employees, respect suppliers, reward shareholders, obey the law
What are the three main ways Costco takes care of its members during their shopping experience?
Providing exceptional service, honoring the return policy, and maintaining a safe and clean environment
Which of the Six Rights of Merchandising focuses on making sure products are available exactly when customers need them?
The Right Time
What company did Costco merge with in 1993?
Price Club
What is a key message of Costco culture?
“Do what’s right” / integrity / member-first mindset