Learning Objectives
"To continually provide our members with quality goods and services at the lowest possible prices."
What is Costco's Mission Statement?
Sol Price founded THIS company in 1976
What is Price Club?
Having product stocked and readily available
What is Merch?
This department partners with top-rated hotels, airlines, and cruise lines, offering various vacation packages at extremely competitive rates.
What is Costco Travel?
1. Obey the law
2. Take care of our members
3. Take care of our employees
4. Respect our vendors
5. Reward our shareholders
What is Costco's Code of Ethics?
This affordable food item was born in 1985 and has remained the same price ever since
What is the $1.50 hot dog/soda combo?
Assisting members by ensuring they find the perfect TV or computer for them (and pitching All-State!)
What is Major Sales?
This department assists in the final mile of home delivery
What is Costco Logistics?
Merchandise
Place
Time
Quantity
Condition
Price
What are the Six Rights of Merchandising?
These fresh departments were founded in 1987, transforming the company into a more well-rounded, one-stop grocery destination
What is Bakery, Produce, and Meat?
Inspecting to ensure there are no foreign objects or spoiled ingredients within the final product
What is Fresh?
This department monitors security and alarms for the various warehouses around the globe
What is Central Station?
People
Environment
Training
Compensation
Programs
Opportunities
What are the Six Rights of People?
In 1995, Costco first began offering this ancillary Kirkland Signature service/product
What is Gasoline?
Picking up trash and monitoring the parking lot to ensure our members start with a pleasant shopping experience
What is Carts/Front End?
These centers offer exceptional member service through taking phone calls and real time messages from members
What is Member Service Centers?