Systems Everywhere
This system stores SCCEC policies and tracks required acknowledgments and training.
What is PowerDMS?
This must be obtained and confirmed before becoming distracted by the caller’s story.
What is the exact location of the emergency?
Ways to answer the phone.
Name at least 2 out of the 4.
Picking up receiver.
Green answer key on keypad.
Double clicking the call.
Answer button on screen.
An alarm is sounding at a closed business, but no crime has been confirmed.
What is Protocol 104 – Alarms?
This first section collects the location, callback number, caller’s name, and what happened.
What is Case Entry?
Dispatchers use this system to answer and manage 911 and administrative phone calls.
What is CallWorks?
This highway runs the entire length of the county from East to West.
What is I-70?
Button to check silent calls.
What is TDD Challenge?
A caller reports a vehicle weaving across lanes and believes the driver may be drinking a beer.
What is Protocol 115 – Driving Under the Influence?
These incident-specific questions appear after the appropriate protocol has been selected.
What are Key Questions?
Calls for service are created, documented, mapped, and updated in this system.
What is CentralSquare CAD?
A caller says a difficult street name, but you cannot understand it. Name one appropriate way to verify it.
What is ask them to spell it, repeat it, provide cross streets, or identify nearby landmarks?
Tab to see past calls that have come in and replay them.
What is Call Logs?
A caller sees someone grab a child from a park and leave in a black SUV.
What is Protocol 101 – Abduction?
These scripted directions tell the caller what to do after the appropriate response has been determined.
What are Post Dispatch Instructions?
This technology allows a caller to communicate with 911 using typed text over a telephone connection.
What is TDD/TTY?
This highway runs the entire length of the county from North to South.
What is Hwy 94?
Place to locate phone numbers in Callworks.
What is directory?
A suspect points a firearm at someone and demands their wallet.
What is Protocol 126 – Robbery?
The caller already provided a clear answer to a Key Question earlier in the call. This ProQA rule allows the calltaker to select that answer without asking the question again.
What is the Obvious Answer Rule?
This organization establishes professional public-safety accreditation standards that SCCEC must demonstrate compliance with.
What is CALEA?
Through the middle of the county, Hwy 94 intersects and becomes another Hwy before splitting apart again.
What is Hwy 364?
When a caller disconnects before we answer.
What is abandoned?
According to the protocol rule, a witnessed homicide is classified under this protocol.
What is Protocol 106 – Assault?
Information obtained during Key Questions reveals an immediate danger to the caller. These instructions should be provided as soon as the danger is identified, even if questioning is not finished.
What are Pre-Arrival Instructions?