PROMOS
What website does the customer go to in order to redeem carrier freedom and keep and switch?
What is the name of Sprint's POS system?
RMS
This international add on is only $5 a month additional to the customers bill. It allows discounted rates of less than $0.25/minute to these 2 particular countries.
In addition:
-Landline numbers in more than 80 countries
-Mobile numbers in more than 55 countries
Mexico-Canada Plus
Customer Comes in to port 2 lines from AT&T. They want unlimited talk, text, data and they need international calling - How much should their bill be?
Their devices are unlocked and they want to keep their devices.
$150
What are the names of Sprint's 3 current unlimited plans?
Hint: The names are all very similar
Sprint Unlimited Premium
Sprint Unlimited Plus
Sprint Unlimited Basic
What is the LG promo?
Buy 2 LG V60 ThinQ or G8 ThinQ phones and get the second one free when you purchase both on EIP
A customer comes in to upgrade to an iPhone 11. They have one line on Magenta, how should we go about pitching this customer? There are multiple correct answers.
1. Bundle AirPods with the downpayment
2. Bundle and Apple Watch or an iPad
3. See if the essentials plan is better and add DIGITS
4. Upgrade them with $100 acc bundle
True or False:
Sprint's unlimited plus plan comes with 50gb of hotspot per line
TRUE
With the Samsung Trade in Promo what devices qualify to get $500 off? Name at least 5
iPhone 8-11
Galaxy s9 series s10 series Note 9 Note 10 series
LG V60 ThinQ
Google Pixel 4, 4XL
OnePlus: 7T Pro McLaren, 7T, 8, 8 Pro
What should be put in a standard bundle quote?
Digits, Accessories, P360
On Sprint's unlimited premium plan, what 2 streaming services are included with the plan?
Hulu & Tidal
Explain the new add a line promo that starts tomorrow.
New customers must activate at least 3 new voice lines (2 lines and 1 free line)
Existing customer must activate at least 1 new voice line on an existing account with at least 2 voice lines (2 paid lines and 1 free line)
Qualifying plans: Magenta, Magenta Plus, TMobile One, Essentials, Simple choice
This $15/mo. add on allows you to
-Call landlines in ore than 75 countries without additional charges
-Call mobile devices in 55 countries without additional charges
-Get low rates to the rest of the world: like $.05/min to mobile phones in Costa Rica
International Connect: Call and Text
A customer wants to take advantage of the LG V60 promo. They're existing T-Mobile customers on the old T-Mobile all in promo plan and they pay additional $5 per line for one plus. There's a total of 3 voice lines on the account. All lines currently have P360. All devices on the account are paid off.
Help this customer upgrade. Let them know the best option for their account.
Switch to Essentials
Add DIGITS
Keep P360 on new devices (Possibly remove from the other line)
Add 4th free line
LG V60 BOGO
Bundle Accessories
Name one big difference with Sprint's auto pay option vs T-Mobile's autopay option
They can set up weekly payments
In detail describe the keep and switch promo
Customers can switch from AT&T or Verizon and keep their current device. Customers who have had their devices for a minimum of 90 days qualify to receive a payoff gift card of up to $450. Limit of 4.
Verizon customers already have an unlocked device.
AT&T customers must have an unlocked phone
What is NBA?
Next Best Action
It's an offer tool for retention. It can offer special pricing on Devices.
Give us the details of the Cuba 20 plus add on
Stay in touch with anyone in Cuba with 20 anytime minute. Plus:
-Pay only $.70/minute after that
-Unlimited calling to Mexico and Canada
-Landline Numbers in more than 80 countries
-Mobile numbers in more than 55 countries
How much do we pitch a customer with 5 business lines?
$240
Subprime sprint customers are considered ASL.
What does ASL stand for and what does that mean for their account ?
ASL - Account Spending Limit
They are charged a monthly $7.99 fee
It can be waived if they are on autopay