Based on the assumption that humans are inherently lazy, dislike responsibility, and prefer to be led
What is Theory X
100
Individual that created the Competing Values Framework
Who is Robert Quinn
100
Developed this motivation theory during his investigation of 200 accountants and engineers in the USA
What is Frederick Herzberg
100
The two CEOs that were interviewed at the beginning of the chapter
Who is Jack Welch & Herb Kelleher
200
Focuses on understanding the basic tasks of management and developed guidelines or principles for managing large organizations
What is Administrative Theory
200
One way that organizations can be pushed from the positive zone into the negative zone.
What is too much of a good thing, overemphasis on productivity, lack of attention and sensitivity to human resources result in employee burnout, blind dogma
200
DOUBLE JEOPARDY
Are needed to ensure an employee does not become dissatisfied
What is Hygiene Factors?
200
The leadership style questionnaire used to determine whether someone has these kinds of theory assumptions
What is Theory X & Theory Y
300
Based on opposite perceptions of human nature - that humans are responsible, motivated to work hard and develop skills, and capable of self-direction
What is Theory Y
300
Know how to balance the competing values of the rational goal model with those of the human relations model, and the competing values of the internal process model with the open systems model
What is "Master Managers"
300
Are needed in order to motivate an employee into higher performance
What is Motivation Factors
300
The company that Herb Kelleher is CEO of
What is Southwest Airlines
400
DOUBLE JEOPARDY
This theory underlined the importance of employee morale and participation
What is Human Relations School
400
This company found itself in the negative zone but was able to regained its balance as mentioned in the text
What is IBM
400
The Association of American Medical Colleges recently projected a shortage of as many as this number of primary care physicians by 2025
What is 65,000
400
Refers to the extent to which people are multidimensional in their thinking and to the number of different relationships they can make between different dimensions or concepts
What is Cognitive complexity?
500
The gist of this approach is that effectiveness varies according to the particular situation
What is Contingency Approach
500
Name one of the four theories that help understand the paradoxical nature of management
What is Rational Goal, Internal Process, Human Relations, and Open Systems
500
The Seattle-based organization that noted a halving of reported rates of physician burnout and overall cost savings of $14 per member per month
What is Group Health Cooperative
500
According to research, effective managers engage in these four types of activities. Name one
What is Communication or Traditional Management or Human Resource development or networking
500
Managers who were promoted more rapidly and more often tended to spend about 48% of their time doing which of the four activities of a effective manager