Service Essentials
What are the 5 senes
Sight, sound, touch, hear, and smell
This is the first and most important step in creating a client-centered service.
Consultation
A key point to keep in mind when working with a client with a disability or health challenge is to:
Book extra time
Reactions that may happen during or after a treatment are known as:
Contra-actions
Increased blood flow, leading to redness
Erythema
Try to greet the client within the first:
10 seconds
What is a reason for collecting the client's skin care history as part of a client intake form?
Home-care recommendations
What actions describes the Create service essential?
Explain treatment steps and actions
Any contra-actions noticed during the treatment are included on the:
Consultation Record
What type of mask is best for oily clients
Clay Mask
What are the four C’s
Connect, Consult, Create, Complete
The type of treatment plan you create is based on:
The service you will be performing
The reason for showing the client what products, tools and devices will be used before the treatment is to avoid:
Interrupting the client's relaxation
One recommended technique for making new clients into returning clients is
Pre-Booking
How often are you supposed to exfoliate
1 - 3 times per week
What does “Connect” establish
Rapport and credibility
During the consultation, you must check for these conditions that may prevent or alter a service.
Contraindications
To customize the service experience for a client, it is helpful to know their
Preference
How long should you wait before following up with a client AFTER a service
24 - 72 hours
What is the contact time for cavacide
3 minutes
Folding arms and slouching are examples of
Negative/Bad body language
This communication skill is vital during consultation and involves repeating back what the client says for clarity
Reflective Listening
Who can you, but shouldn’t without proper certification, treat?
Cancer Patients
A feature of a product is something that is in the product or one of its
Characteristics
What is the ratio for barbacide to water
2 ounces to 32 ounces