Therapeutic Communication

Conditions for a therapeutic relationship

100

EX: “I can hear how painful that is for you to talk about”.

What is empathy?

200

Conditions essential (4) for a therapeutic relationship.

What is genuineness, empathy, respect and trust?

300

Is nonjudgmental and unconditional and does not depend on the behavior of the client. (regardless of their unacceptable behavior).

What is respect?

400

Demonstrates reliability

What is trust?

500

Being as one appears, sincere, honest, being “real” with the client.

What is genuineness?

What type of Communication (verbal, non-verbal or other)

100

Tone, rate, and emphasis of speech

What is parts of verbal communication?

200

Sitting, standing, posture, facial expression, eye contact, personal space, touch, how you are listening.

What are examples of non-verbal communication?

300

A closed posture

What is an example of non-verbal communication?

400

Two-thirds of all communication is considered _______.

What is non-verbal?

500

Defined as hearing, observing and understanding what the client communicated. 

What is active listening?

Phases of the Nurse-Client Relationship (tasks)

100

Termination Phase

What is the phase in which the therapeutic relationship is brought to a conclusion, progress has been met, goals achieved?

200

Preinteraction Phase

What is the phase of obtaining info from the chart, significant others, or other team members.

300

Orientation Phase

What is the phases in which the client and nurse get to know each other, setting goals (short and long term)?

400

Working Phase

What is the phase in which the therapeutic work of the relationship is accomplished?

500

Phase in which the client expresses thoughts and feelings about loss

What is the termination phase??

Therapeutic or Non-therapeutic? Name the technique (x2 points)

100

Patient: “I do not know what to say. I can’t talk anymore.” Nurse: I’ll just sit with you for a few minutes.”

 What is offering self? Therapeutic

200

Patient: “I just can’t take it anymore.  Nurse: “You feel like you can't take it anymore.”

What is therapeutic communication? Restating

300

“You seem tense”.

What is therapeutic communication? Sharing an observation

400

Patient: “I do not know anything about those pills. I can’t take them.” Nurse: “I can tell you about your medicines.”

What is therapeutic communication? Giving Information

500

Patient “Things are never going to get better.” Nurse:“It may not seem as if they will, but they will.”

What is non-therapeutic communication? False reassurance

Therapeutic or Non-therapeutic Name the technique (x2 points)

100

Patient: “I feel as if I am going to clock out.” Nurse: “What do you mean by ‘going to clock out’?”

What is therapeutic communication? Clarifying (or exploring) 

200

Nurse: "What is on your mind today? 

What is therapeutic communication? Broad Opening

300

Patient: “I hear voices all the time. I can’t get them to stop.” Nurse: “I know the voices are real to you, but I don’t hear them.”

What is therapeutic communication? Presenting reality 

400

Patient: “You are just like my stepmom.” Nurse: “What do you mean?”

What is therapeutic communication? Clarifying

500

“Why did you shout out at the therapist today?”

What is non-therapeutic communication? a why question implies blame or criticism and shuts down communication