Communication techniques
Its not what you say but how you say it...
What is non-verbal communication
restating the basic content of a message using different, shorter and or fewer words
What is paraphrasing
A question that can be answered yes or no
What are closed ended questions
Assumes the nurse knows best
Nonverbal communication made by body movements
what is kinesic communication
two or more contradictory messages
what is a double-blind message
Repeating the same words that the patient just stated
What is restating
What is a projective question
Patient states "I wish I was dead"
Nurse replies "You should be happy that you are getting better!"
What is minimizing feelings
Qualities of speech that do not involve words
What is voice quality
Examples I will see you tonight
I will see you tonight
I will see you tonightpage 148
Meaningful moments of reflection during a conversation
What is using silence
a statement that may take the form of a question or simple statement that conveys a nurse's observations
What is reflecting
A goal-setting question that helps patients to see what the future would look like if a particular problem would vanish
What is a miracle question
Patient states "When am I going home?"
Nurse replies "How was breakfast?
Significance of physical distance between individuals
What is proxemics
When a nurse focuses on what the person is saying
what is active listening
"tell me more.." or "give me an example"
What is exploring
Asking multiple questions rapidly or consequtively
What is excessive questioning
Nurse says "why did you do that?"
What is asking "Why" questions
A critical conversation and reflection regarding an experience that offers opportunity for growth and learning
What is debriefing
Bringing together important points of the discussion
What is summarizing
"please provide an example of some of the stresses you are experiencing"
What is an open-ended question
"I will stay here and sit with you for a while"
What is offering self
"How come you still smoke when your wife has cancer?"
What's is making value judgments
Written words that records segments of conversation
What is a process recording