Communication Skills
The listener asking, “Do you mean …” allowing the listener to get additional information is what kind of therapeutic communication technique?
Clarification
To overcome hearing impairment barriers the MA can use this technique to help overcome this communication barrier.
Use print materials, written instructions, and use videos with captions.
According to Maslow, these needs includes air, food, drink, shelter, and warmth.
Physiological needs.
This is the most important therapeutic communication technique.
Active Listening.
"What brings you into the office today?"
Open.
This technique helps ensure the patient’s message was understood correctly by repeating back what you heard in your own words and asking for confirmation.
Reflective listening or clarification.
Environmental distractions, internal distractions, visually or hearing impaired, intellectual disability, illiterate, non-English speaking, and emotional distractions are known as this.
Barriers to communication.
According to Erickson, a two year old would be in this psychosocial development stage
Autonomy versus Shame and Doubt
These five key elements make up this.
Sender
Message
Channel
Receiver
Feedback
The Communication Cycle
"Are you in pain right now?"
Closed.
Rewording a statement to check the meaning and interpretation is this therapeutic communication technique.
Paraphrasing
To overcome an illiterate communication barrier the MA can use this technique.
Use pictures and models. Draw pictures and use simple language.
A person who has come to terms with the situation is experiencing this stage of grief and dying.
Acceptance.
Using gestures, facial expressions, and body language to reinforce spoken words is called this.
Nonverbal communication.
These types of questions are used to gather more information.
Open Ended.
This therapeutic communication technique involves putting words to the person’s emotional reaction, which acknowledges the person’s feelings?
Reflection
Differences in beliefs, values, or cultural practices between the patient and medical assistant can cause this barrier.
Cultural barrier.
A patient who refuses to believe the diagnoses and just ignores what is happening is in this stage of grief?
Denial.
Brief verbal comments like “I see” or “Go on” that encourage the patient to continue speaking are known as this.
Encouragers or verbal prompts.
These questions often start with “what,” “how,” or “can you describe…” and help gather more information.
Open Ended.
To understand and acknowledge a patient’s feelings, thoughts, and experiences.
Empathy.
This is the positive, trusting relationship a medical assistant builds with a patient to make them feel comfortable and understood.
Rapport.
Your 65 year old patient is most likely in this stage of psychosocial development stage.
Ego Integrity vs. Despair.
Beyond empathy, this is a genuine concern for the suffering or well-being of another person, coupled with a desire to help.
Compassion.
These questions are useful when you need a simple yes/no or specific fact.
Closed ended.