#1
The nurse remains quietly present after the client begins to cry, allowing time for reflection before speaking.
Silence
The nurse says, “You mentioned feeling anxious—tell me more about what triggers that feeling.”
Exploring
At the end of the conversation, the nurse reviews the client’s concerns and agreed-upon plan.
Summarizing
The nurse says, “When you say you feel ‘off,’ can you explain what you mean?”
Clarifying
The nurse maintains eye contact, nods, and summarizes what the client is saying to show understanding.
Active listening
The nurse says, “It seems like you’re feeling angry about how things have been going. What has that been like for you?”
Sharing feelings
The nurse asks, “When did the pain start?” to gather more information about the client’s symptoms.
Asking questions
The nurse gently places a hand on the client’s arm to provide comfort during a difficult moment.
Touch
The nurse explains, “This medication may cause drowsiness, so avoid driving.”
Giving information
The nurse says, “I’m glad you shared that with me,” without judgment.
Showing Acceptance and Recognition
The nurse asks, “Can you tell me more about how you’ve been feeling lately?”
Open-ended questions
The nurse redirects the conversation by saying, “Let’s go back to what you said about your pain earlier.”
Focusing
A client says, “The voices are telling me I’m in danger,” and the nurse responds, “I don’t hear any voices, but I can see that this is frightening for you.”
Presenting reality
The nurse says, “Go on,” or “Tell me more,” encouraging the client to continue.
Offering general leads (broad openings)
The nurse says, “I can stay with you for a while if you’d like.”
Offering self