Policies and Protocols
MANDT
Prompt Hierarchy
No Nos
Incidents that require Immediate POC notification
100

The ill treatment,violation,revilement,malignment,exploitation and/or otherwise disregard of an individual, whether purposeful,or due to carelessness, inattentiveness,or omission or the perpetrator.

What is abuse?

100

Attention,affection,assistance,aggression

What are the four reasons people may touch you?

100

"You need to sit down and tie your shoes."

What is a direct verbal prmpt?

100

a situation where two or more people or organizations compete for influence.

What is power struggling?

100

Two clients just got in a fight.

What is client to client contact?

200

System of steps to reduce the risk to individuals who have expressed suicide ideation and/or made a suicide attempt

What is  The Suicide Prevention Policy?

200

Baseline,trigger/stimuli,Escalation,Crisis,de-escalation,stabilization,post crisis

What is the Crisis Cycle?

200

Staff zips Jacket up while client is watching

What is a model prompt?

200

persuade (someone) to act in one's favor, typically illegally or dishonestly, by a gift of money or other inducement.

What is a bribe?

200

This client just said I dont feel like living anymore

What is suicide Ideation?

300

there is a missing drug that is a controlled substance,we need to call the POC for further direction. All of us staff from last shift and this one need to stay here at the home until a drug test is done and we are clear to go. 

What is the missing controlled Drugs Protocol?

300

 Positional Aspyxhia-a condition arising when the body is deprived of oxygen, causing unconsciousness or death; suffocation. 

What is a risk associated with restraint?

300

"Hey there! thanks for letting me help you wash your hair hand over hand!"

What is a Full Physical Prompt?

300

altering, changing, or modifying a document for the purpose of deceiving another person. It can also involve the passing along of copies of documents that are known to be false.

What is Falsification of data?

300

This client just said he wants to get a gun and shoot his roommate.

What is threats or physical harm towards others?

400

a physician (or other medical provider) must tell a patient all of the potential benefits, risks, and alternatives involved in any surgical procedure, medical procedure, or other course of treatment, and must obtain the patient's written consent to proceed. The concept is based on the principle that a physician has a duty to disclose information to the patient so he or she can make a reasonable decision regarding treatment.

What is get a Written Informed consent?

400

giving no-physical an/or physical help or guidance,support,and protection from harm to a person who may be disoriented,confused, injured,or who for any reason is having trouble with directions, information,s specific task,keeping his or her balance and may not be able to sit, stand,walk or support her or himself without help.

What is assistance?

400

staff helps client shave by only guiding hand to area for 3 seconds and then letting go 

What is a partial physical prompt?

400
she has had 5 absences in a 90 day period.

he has had 8 absences in the last 12 months

What is Excessive Absenteeism or Lateness?

400

He fell down on his hands and knees but I checked him over and hes fine to with just minor first aid.

What is a Fall not requiring 911?

500

this staff hes decided not to show up to her last two shifts and neglected to find anyone to cover.

What is voluntary resignation?

500

Ask permission to touch whenever possible, touch as little and as light as possible, where should you touch,relax and touch slowly, keep hands open and relaxed, touch for as short of time as possible

What are the principles of touching?

500

"Man its cold out here!"

What is an Indirect Verbal Prompt

500

casual or unconstrained conversation or reports about other people, typically involving details that are not confirmed as being true. 


What is gossip?

500

He fell and cut his lip open pretty bad. I just had to call 911 so he can be taken to the emergency room. 

What is a 911 call?

M
e
n
u