Purchasing a Domain
System used to purchase a domain
CustInfo for Legacy and Portal for Portal
How many mailboxes does a customer get with their subscription?
Ten
What is the purpose of using Cloudflare instead of our old nameservers?
To provide SSL/https (secure encrypted connection)
What does MX in Record stand for?
Mail Exchanger Record
What is the bug title for a customer that wants to transfer their domain to us and continue using Office 365 for email?
domain setup, transfer-in, MX records
How often do we renew a domain?
Annually
Where can a customer login to check their email?
What is the first step if an older customer wants SSL/https?
Make sure Tech has added the domain to Cloudflare!
Which record is used to verify domain ownership?
TXT (or CNAME)
What does it cost a customer if they are purchasing a 2nd domain?
$15 for change and $45 for an additional
What's the server address for setting up IMAP and SMTP in a phone, Outlook, etc.?
mail.hostedmail.com - customer domain will not work!
What record is also called a Subdomain?
CNAME
How much does it cost for a fancy TLD, ie .today or .rocks?
Check with a TL before giving a price!
Where does the customer go in Webmail to create a signature?
Settings - Identities
How can a Wix domain be pointed to Cloudflare?
It cannot. Can be pointed with an A record but the site will not be secure unless it is transferred.
What record verifies email is sent from the correct server?
SPF