School Drama
What should you do first before becoming angry?
Speak privately with your classmate or teacher
Your coworker interrupts you every time you speak. What do you do?
Talk respectfully with them.
Someone leaves a mean comment. What's the smartest response?
No response at all. Avoid the drama.
What is the first thing you do when a customer is yelling at you?
Listen
A friend asks you to lie for them.
Don't do it. The exception is if they are planning a surprise for a family member and want you to be a part of it.
Someone spreads a rumor about you. What do you do?
Address it calmly with the person or seek help if necessary.
Your supervisor corrects your mistake. How should you respond?
Listen and Learn
There are only 2 types of scammers on social media. True or False?
False. There are many types of scammers on social media.
Your friend is calling to apologize. How many times should the phone ring?
2-3
Two students begin arguing loudly. How can you help?
Get a teacher or someone in authority to handle the situation.
Your best friend stops talking to you. Name TWO healthy responses.
Possible answers
Your coworker keeps arriving late, making more work for everyone.
Name one professional way to handle it.
Speak to the coworker privately and let them know how they are affecting everyone's productivity.
Let a supervisor know because the outcome of the work is being affected.
A friend tags you in an embarrassing picture. How should you handle it?
Don't forward it to others. Ask your friend to take it down.
You accidentally hang up on a client. What should you do?
Call back immediately and apologize.
Your supervisor changes your schedule. You have plans and are upset about it. What's your response?
Inform the supervisor that you were initially off and made plans for that day. Apologize and let them know that you are unavailable and you will assist them in finding a replacement with one of your colleagues.
Someone posts something rude about you online. What is the BEST response?
Do not argue online.
Save the evidence.
Block/report if needed.
Talk to a trusted adult.
A customer begins yelling. How do you handle the situation?
Stay calm.
Someone starts an argument in a group chat. What would you do?
Try to calm things down or leave the conversation.
A caller asks for information you cannot provide. What should you say?
"I'll connect you with someone who can help."
Your teammate blames you for something you didn't do. How do you respond professionally?
Inform your teammate that it was not you in a professional manner. It is up to them to believe you or not but at least you tried.
True or False
Every conflict has to end with someone winning.
False
A coworker starts gossiping. What should you do?
Avoid participating.
Name THREE things you should NEVER post online.
Passwords
Threats
Bullying
Private information
Inappropriate photos
Name THREE telephone etiquette rules.
Be polite
Even friendly tone
Hello, my name is Jackson. How may I help you?
You disagree with your supervisor. What should you do in the meeting?
Do nothing in the meeting unless there is absolutely something that will cause an issue. Otherwise, respectfully pull your supervisor to the side after the meeting and discuss why you did not agree with them.