Credit Limit
What is the billing representative's total credit limit per account?
$25
How much is the ACP credit?
Up to $30
How many occurrences can you have before a corrective action is taken?
2 strikes
When is it okay to use your personal and vacation time?
For pre-planned events( don't extend your weekends)
How many kids does Atisha have?
2
What is the Lead's Credit limit?
$50
How much is the credit for tribal land?
up to $75
What is the username and password to access the Spectrum call out line?
PSID
When is it okay for you to be in pre-break aux?
Before lunch and breaks and 5 min before the end of your shift if you are still on a chat.
When is Atisha birthday?
December 2nd
What is the Supervisors's credit limit?
$75
How long does it take for the credit to be applied to the account?
1-2 billing cycles regularly
When is the last day of jean day?
4/30/23
When is it okay to submit an over the limit ticket(OTL)?
After you have requested permission from your supervisor or a member of leadership
What is Atisha favorite color?
Green & yellow
What is the Managers credit limit?
$100
How many days delinquent can an ACP account be before it is placed on seasonal hold?
75
How long does the customer have to wait to have the non-pay removed from the account?
1 hour
When is it okay to submit a ticket for the lead board?
After you have reached out in the team chat.
What is Atisha's favorite flower?
Sunflower
What is Luthers credit limit?
No Max
What is the contact number for the ACP?
877-384-2575
What department(s) can place tv choice 15 on the account?
Billing, Retention, and sales if it is a new account
When is it okay to submit a ticket for an escalation call back?
NEVER
How long has Atisha's been working for spectrum?
5 years