What is any time after 5:30? (3 minutes or 30 minutes, its all late)
100
You should fall asleep in Teleland at this time:
When is NEVER!
100
This is what you should do if you referesh your Talisma page and no new calls appear.
What is notify a captain or supervisor immediately
100
This is the phone number that you would use to dial out of the local area code
*67-100-2287
200
The phone should ring this many times before you hang up and mark the call as a "no answer."
What is four....
200
How do you request a shift off?
Email telescheduling@gmail.com by 7:00 pm the night before the shift you will be missing or call Sierra the day of.
200
Describe the music policy.
Your music should never be loud enough to be heard more than one cube away.
200
This is the only browser that you can open Talisma in
What is Internet Explorer
200
This is where you go to find information on Disability services on the Index page.
What is Under Student Services – Disability services
300
Steps to manage a Privacy Manager call that you CANNOT get through.
Stay on the phone to make sure that you cannot get through.
Set as "Privacy Manager"
Qualifying Info 1: Do not Call Again
Call Completed: No
Resolve
Log and End
300
What is the cell phone policy?
Cell phones should be turned off and put in a bag during your shift. After two strikes, you must turn in your cell phone to Sierra or Ayeza for the duration of your shift every shift that you work from that point on until the end of the semester.
300
You should NOT use the internet for these items while at work.
Logging on to personal sites (e.g., Carmen, Facebook) during work hours is also not permitted. Two strikes against this policy will result in the telecounselor being required to sit in Teleland next to Ayeza for the remainder of the semester.
300
In the unfortunate case that you speak to a parent and they say that their child has passed away, what should you do?
What is apologize to the parent for their loss, resolve the call, assign the call to Sierra, email Sierra the situation and interaction ID.
300
Name 3 requirements of the Telecounseling dress code.
What is:
No short skirts, cropped t shirts, shirts with other Universities logos, bathing suits, hats, bandanas, cleavage, vulgarity
400
You are speaking to a student’s mother. She tells you Billy Bob has soccer practice every night until 6:30 PM and does not get home until at least 7:00 PM. What should you do?
Call Back
Check a Time AND Day to call back
Call completed: no
Set as outgoing
Log and End
Assign to Sierra
400
What is the policy for calling off on a Sunday?
Freebies CANNOT be used for a Sunday shift.
When a Sunday is requested off the make-up shift MUST be on a Sunday.
You must email telescheduling@gmail.com by 7pm the night before or call Sierra the day of.
400
If Sierra tells you to do something you should do this.
What is do exactly what Sierra says with haste...
400
This is the frequency that you are required to change your Talisma password
What is every 30 days
400
This is the largest amount of Blocks you can have per semester
What is The Unlimited meal plan
500
Steps to take after qualifying a call.
Mark as Outgoing
Enter all notes
Call complete: yes
Ensure all three pieces of qualifying information are correct.
Resolve
Log and End
500
When is it allowed for you to be out of your seat talking about non-tele related business?
NEVER
500
Things you should NOT do when at pre-shift and Monday Meetings.
Use your cell phone.
Have side conversations
Sleep/daydream
500
You've just talked to a student who was dead set on only attending the Newark branch campus in order to stay close to home next year. However, they’re very excited about the idea of transferring to Columbus campus sophomore year. This is what you should indicate for your qualifying info
What is:
WILL NOT attend
OSU Newark Campus
Distance
500
This is the last page of the Tele-Handbook
What is the Telecounseling Agreement (Memorandum of Understanding)