Supply Chain Fundamentals
Which job title is responsible for managing the physical movement of goods throughout the supply chain?
International logistics manager
Core competencies can be described as:
Organizational strengths and abilities developed over time
The process used to make a wide variety of customized products in small quantities is called a:
Job shop
Taguchi defines quality in terms of:
Losses
Which capacity strategy has the greatest level of productivity?
Lag capacity strategy
Which department is least likely to interact with the purchasing function?
Human resources
The success of a strategy depends on doing many things well and:
Integrating among them
The point where the customer interfaces directly with the service organization is:
The front room
The dimension of quality that asks how long a product can go between failures is:
Reliability
One advantage of simulation modeling is:
It allows for “what-if” analysis
Which list is in correct supply chain order?
First-tier supplier → Manufacturer → Distributor
Structural elements of a business include:
Computer systems
A sporting apparel manufacturer that produces event t-shirts probably uses which process type?
Batch manufacturing
A technique used to translate customer requirements into technical requirements is:
Quality function deployment (QFD)
What is a virtual supply chain and how is it different from a traditional one?
A digital or data-driven network offering greater flexibility and less physical infrastructure
Among all supply chain functions, which is most susceptible to breakdown?
Relationship management
Which of these is a major operations and supply chain structural decision category?
Capacity
Which continuous improvement tool best shows all the steps to change your major?
Process map
One international standard for managing quality across the supply chain is:
ISO 9000
Describe the three capacity strategies and their advantages.
Lead (anticipate demand), Lag (cost-efficient), Match (balance)
What is an example of an output of the transformation process?
Satisfied customers
Which of the major operations and supply chain activities do not deal directly with customers and why?
Manufacturing it focuses on production, not customer interaction
Which type of process map tracks movement of a customer complaint across departments?
Swim lane process map
Whether a product was made to specifications is a question of:
Conformance quality
The probability of rejecting a good-quality lot is known as:
Producer’s risk