Documentation
If you don't do this, patients can read your chart notes.
What is "mark note as sensitive?"
24 hours
Completing AT Connect "missed appts" accurately doesn't really matter.
Fiction: This is where "your" statistics come from.
How many of each appt type you have, cx vs NS vs r/s
A benefit of working from home and being only partially on-camera.
What is you can wear what you want from the waist down?
The number of clinics El Rio has
What is 16?
This is how much detail a therapy note requires.
What is just enough to give a basic perspective on the content of the session for audits, payors and if pt records are requested.
Pt requests - clinical judgment and ask clinical supervisor or manager.
Use psychotherapy note
This is due by the second appt.
What is the treatment plan/ISP?
Peer Reviews are just busy work.
Fiction. Peer reviews show us where we excel and where we can improve, individually and as a team and organization.
Last check of emails and chats, review the day's schedule to ensure all appts are dispositioned correctly and notes are signed, close computer, turn off light
What is an end-of-the-day routine to indicate being done with work?
Where you refer patients for financial assistance screening, AHCCCS and SNAP screening/application.
What is the Financial Eligibility Specialist Line?
520-526-3382
There are 10 of these to complete with a new pt, 2 when you receive a transfer or go straight to starting therapy with a pt, and one populated in every session.
What are consents?
These calls are to be made weekly
What are outreaches to new referrals and inactive pts.
Working for Ascend and El Rio feels like working for two companies sometimes.
Fact. Just wanting to validate that it can feel overwhelming to have numerous people looking at your work, providing feedback or correction, or asking for credentialing documentation, etc.
The 5 areas of engagement we explored in 1:1's in March
Certainty/Security
Autonomy
Meaning
Progress/opportunity
Social inclusion
This dept. helps patients with SDOH needs (food, clothing, shelter, legal resources, DV support, utilities assistance, health insurance options).
What is a CHA? Community Health Advisors (complete referral by doing an "order" in the pts chart)
When a scheduled appt doesn't happen, it is important to distinguish which way to document it.
How do you decide if an appt should be marked NS, CX, RS, or left without seen?
Quarterly $$
How often is the incentive bonus paid out?
Taking PTO as self-care is not important.
Fiction. Taking planned PTO is excellent self-care
We have two more months to a paid 3-day weekend. Would it benefit you to take a little PTO?
One of the most important qualities needed for working remotely successfully.
What is patience? (pausing to take a breath and problem-solve, getting through a hard session, frustration with a cancellation at the time of an appt, doing tasks that are just "part of the job").
The percentage of El Rio patients who are Hispanic/Mexian
What is 68%?
This will now be completed on all patients, regardless of age or presenting concerns.
What is a crisis/safety plan?
What is at least once every 30 days.
It's not worth it to strive for the incentive bonus.
Fiction. IF you are wanting to give yourself a financial boost every quarter, you can! Seeing 20 extra pts/month x$50=$3000 per quarter! 40x$50=$6000 per quarter!
To be clear :) Meeting expectations is EXCELLENT!! If you want to earn more, there is a way :)
Five important things for your self-care every day at work.
What are water, movement, breathing, connection to team, remembering your "why?"?
The number of years El Rio has been serving Tucson
How many is 56?