Random
What is the Goodness Rewards and what does the member need to know?
The Goodness Rewards is a 2025 incentives program for completing the AWV and the HRA - It's not a gift card, what they cannot purchase, possible locations, and the time frame for receiving the card/money.
Who is Riley's imaginary buddy in Inside Out?
Bing Bong
What is the longest running Broadway show of all time?
The Phantom of the Opera
What is a good response when a member is unsure about verifying their information?
I understand, it may seem a little scary sometimes to provide your information to people that you don't know. However, due to HIPPA privacy laws I need you to state your information on the recorded line so that we are able to verify that we are speaking with you and no one else. Also, if you're still uncomfortable you can always call the member services number on the back of your card to verify that it is Highmark Wholecare and no one else.
Which is the largest desert in the world?
The Sahara Desert
What is the difference between the A1C kit and a daily glucose monitoring test?
The A1C kit is a yearly test for the maintenance and control of diabetes. The Glucose monitoring test is a daily check that is used for the daily management of their blood sugar.
What species of fish was Nemo in Finding Nemo?
Clown Fish
What is Rihanna's real name?
Robin Fenty
What Empathy and how is it relative to our calls?
"Empathy is the ability to understand and share the feelings of another person, essentially "walking in their shoes". It involves both cognitive empathy (understanding their thoughts and perspective) and affective empathy (feeling their emotions). This fundamental human skill is crucial for building relationships, fostering compassion, and connecting with others on a deeper level." (Per Google)
What is the number for the transportation line?
877-797-0339
What is the difference between the AWV and an Annual Physical Exam?
The annual physical involves a hands-on, physical exam and addresses current health issues, while the AWV focuses on preventive care and creating a long-term health plan.
What are the names of the three minions?
Bob, Stuart, and Kevin
How many times did Ross Geller get divorced on the show Friends?
3 times
What is Sympathy? How is it relative to our calls?
"Sympathy is a feeling of pity or sense of compassion — it's when you feel bad for someone else who's going through something hard. The ability to feel sympathy for others is a great part of what make us human, and it's what compels us to reach out and offer help." (Per Google)
What city is known as "The Eternal City"?
Rome
What is the Everly Customer Service number and what is it for?
855-923-2678 - This is the number you give to members if they have questions or concerns about the A1C kit or the Colonoscopy kit.
What is the name of the boy who goes on an adventure in the movie Up?
Carl
What famous American Pop band was originally called "Kara's Flowers?
Maroon 5
How would you document a call if the member states they are no longer with the health plan?
Apologize for the inconvenience and that you will notate it in our system. Select End Call, select Member States They Are No Longer With The Health Plan.
What is the Number to Member Services?
800-685-5209
What is the website and the Customer Service Number for the Goodness Rewards?
www.mybenefitscenter.com - 833-559-2858
What is the name of Scooby's van?
The Mystery Machine
Which superhero did Gal Gadot play?
Wonder Woman
How would you document a call if they state that the member is deceased?
First of all, apologize for the inconvenience and that you are sorry for their loss. Let them know that you will update that in our system. Select End Call in the CRM, and select DNC - Member Deceased as your outcome.
In what country would you find Mount Kilimanjaro?
Tanzania
What is active communication and active listening?
Communicating with the member constantly while on a live call to ease any anxiety the member has on the call and listening to understand to assist but not always to respond.
What school did Harry Potter go to for training?
Hogwarts
Which pop star burnt down her home gym with candles?
Brittany Spears
No, you are to select Member Requests A Callback At A Later Time
What country produces the most coffee?
Brazil