Misapplied Payments
Refunds
Payment Restriction
Promise to Pay
Anything under Comcast sun
100
Fax line where customers should Fax all supporting documentation
What is 770-559-7075
100
Days refund will be released after last 15 days payment posted or after disconnection,
What is 5 days
100
type of payment electronically
What is EFT ( Electronic Fund transfer)
100
a small convenience fee .
What is $5.00
100
Brain of the comcast network
What is Headend
200
Within this timeframe ticket will be closed for researched.
What is 48hrs
200
a refund amount is greater than $500.00
What is Manual refund
200
Payment restrction types
What are Credit Card Restriction Only , EFT Restriction Only and Both CC and EFT Restriction
200
small reactivation fee Digital Cable Television service
What is $1.99
200
knowledgebase management tool for CAEs.
What is CASPER
300
Turn around time for misapplied payments
What is 3 Business Days
300
Collections and Cash Management - Job Aid
What is 1930835
300
Department will be responsible for the management of the payment restriction process
What is Collection Depart
300
Alternate options for payment to avoid convenience fee.
What is Pay via Comcast.com, IVR and Payment centers
300
Name of your Trainer
What is Christian Ong
400
Tool used in creating ticket
What is Erone
400
account status that will not get a refund
What is Delinquent or Delinquency
400
a mailbox were to report suspected fraudulent activity.
What is ATL-Collections mail box
400
It shows when clicking the “Checkbook” on your toolbar and click summary.
What is delinquent days
400
one of the founders of Comcast
Who is Ralph J. Roberts, Daniel Aaron and Julian A. Brodsky
500
Team responsible for ticket for misapplied payments.
What is Cash Management Team
500
Tool used to create ticket, If the customer received their refund but check has been expired or misplaced.
What is ERone
500
A payment activity is subject to immediate disconnection
What is Fraudulent payment
500
This shows when you click the “Checkbook" and select the “A/R” tab
What is Dunning Group?
500
system used to log-in to ACSR
What is Agilyst
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