Resources
The amended return teams turnaround time can be found where?
Amended Return Field Portal on Branch Ops
I got sunshine on a cloudy day’ is the opening line to which Temptations song?
My Girl
What form do you fill out for a SOC 1 Report?
AC0010
Where do you find a person user name in Flex?
People List – Profile -then User
What area would you go to first if someone cannot see their employees timecard?
Security- Employee Groups
The assigned 401k platinum rep can be found here?
SWM
Who had a No. 1 hit with “Ice Ice Baby?”
Vanilla Ice
What Form do you use for to get a late original filed?
OP0099
What do you need a person GUID for?
To access their Custom Analytics
IF an employees PTO is showing 10 hours to much how would you correct it in TAA?
Go to EE -Time Off – Adjustment – Add adjustment -select the type – Enter -10
Where is the ENS/401k click-to-chat located?
ENS Star Info Center
Who is the best-selling female artist of all time?
Madonna
If a client needs to add their new ID to their existing Shell in TAA, what should you do first?
Submit a mentor session in SWM.
Client calls because their employee cannot request time off, what should be the first thing you check?
Check Performance -Under time off, make sure Time Off Request is ON.
Where can you find in-depth information on any Paychex product?
Our company – Products and Services
Robyn Fenty is better known by her middle name of what?
Rihanna
A client is asking you to help fix all their TOA policy in TAA but you are not sure how, what is the best step you can take?
Request a mentor session to show you how to do it step by step in SWM.
What does my employee show up in 2 different spots on the People List?
There is a bad data issue between the employee user profile and the employee personal profile
I did my payroll and nobody received News Years Pay, Why?
Did you renew you holidays for the new year?
Contact information for advantage payroll, S125, Fraud, and Cobra can be found here?
Communication Pathway
The Emancipation of Mimi’ was a hit for which singer?
Mariah Carey
What should you search to find a PFT/STM Error?
SPLUNK
Flex HR -EEO-1 employment audit report is showing missing for data
Go to People > Profile > Compliance for the impacted workers -Expand the History of Changes card-Click three vertical dots and select Delete
Once deleted, have user re-enter data using correct effective date.
What request do you use when a client is returning a clock and we are not sending a replacement?
RMA Label Request