Basics
Registration
Student
Instructor
Potpourri
100
These are 3 Pegasus course products.
What are MyLanguageLab courses, Pearson MyTest, and MyNursingLab?
100
This is what a student needs to register for a Pegasus site.
What are an access code or online purchase, valid e-mail address and course ID?
100
These are two reasons a student would see Access Denied next to their instructor's course or a self-study course.
What are: They have enrolled in their instructor's course, access to self-study is denied. The instructor has denied access to the course.
100
These are the 3 formats an instructor can choose to use.
What are Program, Course and Testbank?
100
Attempts cannot be reset or cleared in this version of a Pegasus course.
What is Self-Study?
200
These are the supported operating systems for Pegasus.
What are Windows (XP-7) and Mac OS X?
200
An example of this is CRSABF-138789.
What is a course ID?
200
These are the 3 types of activities in MyLanguageLab courses.
What are Readiness Check, Student Activities Manual (SAM) and Oral assignments?
200
This is how an instructor is listed in their course's gradebook.
What is "_Student, _Student"?
200
This is the KB article with the current list of all Pegasus MyLab products.
What is KB 7769?
300
These are the browsers supported for use with Pegasus.
What are Internet Explorer (7-9) and Safari? (Firefox can be used, but only by students)
300
Pegasus access codes for students are this.
What is book specific?
300
This is what the student should do when they see this message "Study Plan/Assignment is not Available for this Date/Student".
What is contact their instructor?
300
This is what an instructor would select to see and review their students' work.
What is View All Submissions? (Also accepted: View Submissions)
300
This is the tool used for recording in MyLanguageLab courses.
What is Blackboard Voice? (formerly Wimba Voice)
400
These are the two ways a student can use a Pegasus product.
What are an instructor led course and self-study?
400
This is the reason a student would see the message "Your user account does not yet have access to this course. To enroll in this course, you must log back in with a user account that does have access, or register this user account with an access code for this course" when trying to enroll in their course.
What is: The student’s access code is good for one book/edition but the course uses a different book/edition. (This can be custom to standard, standard to custom, or change in edition or text.)
400
This is what students who report no sound on playback when using Blackboard IM should do to resolve the issue.
What is run the Blackboard IM Set Up Wizard? (KB7816) They may also need to complete the recommended browser settings.
400
This is where an instructor would go to view and add content to their course.
What is the Assign Content or Organize Content tab?
400
This product does not allow student enrollment.
What is Pearson MyTest?
500
Students and instructors unable to access or view media resources in their course should do this.
What are complete the Browser Tune Up and recommended browser settings?
500
These are the reasons a student would see "“The course you are trying to enroll in has been deleted by your instructor. Please contact your instructor with further questions.” when trying to join a course ID.
What are: Invalid Course ID Mistyped Course ID Template ID instead of a Course ID
500
These are the 3 most common error messages students receive when using Blackboard Voice.
What are: "Audio Init Failed" or "Error: Communication Error" "Authentication Error" or "Applet Not Trusted" "Server error, Resource is missing" See KB 7356
500
The instructor should make sure assignments are this, in order for students to access them.
What is Shown?
500
Students and instructors using MyNorthStarLab should go to this URL for support.
What is http://www.pearsonlongmansupport.com ?
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