Sugaring
What are the three ingredients in Cu3ED sugar?
sugar, water, lemon juice
Name one ingredient in the Silver Reboot.
aloe
colloidal silver
lavender floral water
A client wants a facial to focus on their acne and oily prone skin. What facial do you recommend?
Charcoal Detox
This section has a list of daily and weekly duties to do during your shift to ensure the store is kept tidy.
Clean Beauties
A client walks in for their appointment. What do you do?
Smile, greet them, confirm their name and check them into the queue, ask if they need to go to the restroom, and if so, walk them, escort them to their room.
Our tans are 100% organic and do not contain synthetic DHA.
True
Sugaring was inspired by _______________ in 1900 BC.
Alexander the Great
A client comes to you asking what product to use for the occasional breakout. As you start talking, you learn they suffer from in-growns in their bikini area, and you know exactly what product to recommend.
Wake Up Clear
The Scottsdale facial is the most expensive one at $115 because it offers what?
Two enzymes
This Connect section allows you to put updates for all employees to see. For example, needing to be better with room boards because of sugar left on floor; or celebrating esti's level two promotion.
Communication Board
Multiple sugar types to meet clients' needs depending on hair type, body parts, and varying climates makes sugaring less challenging for sugarist and more comfortable for the client. This describes what?
Comfort Sugaring
Name the three tans we have.
Classic
Rush Express
Sedona Express
Sugar is placed in what direction of the hair and removed in what direction?
Opposite; in the direction of the hair growth
What ingredient does the Moisture Mist have in it to keep the skin moisturized?
Bonus: This is an easy sell to a client who just had what service done?
Aloe Vera
The hyaluronic acid component makes this the most hydrating and nourishing facial.
Farm to Facial
If a client NS/SD proceed with the next steps.
Note in profile and copy
Paste note in Moves/Cancellations
Paste note in To Be Charged
You have just explained one of Sugar Fix options we offer. Your client decided that the Bikini Tini fix is the best option for her, but ask what the stipulations are.
Six month commitment
Monthly payment comes out the 1st of each month
No freezing
1 roll over to be used in 31 days
31 day notice to cancel
When spraying the client, we always start with the arms.
False. We start with the front of the legs.
Sugaring is gentle enough and beneficial for those who have what skin conditions?
Psoriasis, rosacea or eczema
fIn addition to educating your client on exfoliating regularly and using Silver Reboot, extra moisturizing and brightening is something your client wants. What product do you recommend?
Bonus: Why is exfoliating, toning, and moisturizing important to discuss with your clients?
G'Night N' Bright'N
Known as "nature's Botox" because of the rose and geranium, this facial is great for toned, tight, and a refreshed look.
Plant Power
You will notify your boss the studio is in need of cotton rounds, laundry detergent, or Hello Hydration in this Connect section.
Orders
Disgruntled client!
Danielle has come in demanding to know why she was charged a same day cancellation fee. Explain to her why this policy is in place.
Bonus: get her to reschedule for another day and leave with a smile
This add on helps with a more even spray tan because it exfoliates the skin.
Bonus: What is the other upsell?
Body Polish
Pink Magic
Show time!
Grab a ball of sugar, place it on an arm, properly set the barrier, rake two-three times while air-planing off, and flick smoothly.
Camilla flower contains vitamins A, D, and E which helps with producing healthy skin cells. This ingredient is found in which product?
Grace Cleanser
A client came in for a Diamonds and Chocolate facial, and their esthetician noticed after performing microdermbrasion, their skin was still rough, and impurities were tough to lift. What could the esthetician offer to the client?
Enzyme
All employees should do this to signify they have read a message in Connect.
Sign with their initials
A client is refusing to provide a credit card when booking for an appointment over the phone. What do you do?
Share the system will not allow you to continue with the booking without that last step of having a credit card on file.
Bonus: they are still refusing- what are their options?
Describe what the post care is for your tan client.
Bonus: Name one SFS product to sell specifically for tans.
Rinse until water runs clear
No soap, shampoo
Moisturize 24-48 hours
Explain why we flick parallel to the skin versus pulling and lifting.
Flicking parallel allows no chance of bruising; lifting and pulling will bruise the skin and will have your client feeling ultra sensitive.
Show Time!
Sell an eye cream to Danielle.
A client wants to know what type of facials you offer. List those facials and one to two words to describe them.
The Trademark- customization/masks
Sugar Me Smooth- sugaring
Diamonds and Chocolate- microdermabrasion
Plant Power- anti-aging
The Scottsdale- double enzyme
Farm to Facial- hydration
Charcoal Detox- acne prevention
Bonus: What's the name of our men's facial?
You receive a phone call from a client who is a Brazilian Fix member, but wants to cancel the membership and has given a 31 day notice. You write the recap of the conversation in the Client Issues. Explain why this is or isn't the correct place.
The Client Issues location is the incorrect place to put this message. There is a place specifically for those who are wanting to cancel memberships.
Let's Book!
Grab your computer and log in to Zenoti. You will book a client's appointments.
Show Time!
You and your partner mimic a spray tan from start to finish.