Co-operation
Is it Nokia or Nokia?
Easy A
I was on the floor
First Call Resolution
100
A fixed amount a member may pay when visiting a doctor.
What is a co-pay?
100
Connecting People
What is Nokia's Mission Statement?
100
This sequel to Disney's Aladdin centers around the villian Jafar's return.
What is The Return of Jafar?
100
The cafe is located here.
What is the 3rd floor?
100
Avoid doing this, like having the member call a doctor on their own.
What is giving homework?
200
The percentage which normally applies after a deductible is met.
What is Co-Insurance?
200
The union of this company and Nokia is aiding both companies futures.
What is Microsoft?
200
The last name of first lady Michelle Obama's husband.
What is Obama?
200
Daily Double.......Daily Double......Daily Double..... The conference room which was the model for the new client conference resides here.
What is the 9th floor?
200
The number of calls a member will have to make.
What is 1?
300
The person sitting next to you.
What is a co-worker?
300
Nokia's began as this type of facility.
What is a papermill?
300
The age the brithday boy or girl is when they have a Sweet Sixteen party?
What is 16?
300
The location of soon-to-be playroom.
What is the 4th floor?
300
The effort made by an associate to reach out to the member at a future date.
What is a callback?
400
The determination of two insurance plans.
What is Coordination (Of Benefits)?
400
The name of the river the company was eventually named after.
What is Nokianvirta?
400
The name of Roseanne Bar's 90's sitcom.
What is Roseanne?
400
Where the 'graveyard' is located.
What is the 1st floor?
400
The term used to define taking the issues out of the member's hands and completing every action needed to find resolution.
What is advocacy?
500
One of Dole's accomplishments which helps to build communities and educate families.
What is Co-Op?
500
The percentage of women employed by Nokia.
What is 41%?
500
The main component of ice.
What is water?
500
The highest floor in the building.
What is 13th floor?
500
The ultimate goal of First Call Resolution?
What is Member Satisfaction?
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