Customer Service
Refers to the "rule" in which employees smile within 10 feet of a seeing a customer and ask "May I help you?" within 5 feet.
What is the 10/5 Rule?
This proper way to store and rotate food is abbreviated as FIFO, meaning this.
What is FIRST IN/FIRST OUT?
This type of meal plan is designed for students who LIVE OFF campus and are lower in cost than traditional meal plans...
What is a commuter meal plan?
The 4 motions that will cause back injury.
What are Pulling, Reaching, Twisting, and Bending?
At Harless, employees get this if they are scheduled 5.5 hours or more.
What is a 30 minute break?
To be kept clean and in good condition. This includes safety shoes, name tag, and proper safety equipment.
What is your Uniform?
40 degrees or below.
What is the correct temperature for cold holding food?
These students are REQUIRED to have a meal plan...
What are residential students? (students who live on campus)
This national system of food safety ensures that customers do not get sick.
What is Hazard Analysis Critical Control Point (HAACP)?
DAILY DOUBLE!!!!!!
This is defined as reporting to work 11 or more minutes after your scheduled starting time.
What is Tardy?
WORTH $400!!!
A customer can see one of these 300 feet away.
What is a smile?
140 degrees or above.
What is the correct temperature for hot holding food?
True or False: All meal plans have FLEX dollars attached to them.
What is TRUE?
Get a wet floor sign and mop it up immediately.
What is the appropriate method for cleaning up a spill in the dining area?
For a single day off, appointments, or any other missed time, the request must be made a minimum of THIS MANY days prior to the proposed start of the time off.
What is 7 (seven) days?
Something you should always strive to be; this term refers to someone who can find solutions for customer's "BLANK"....
What is a problem solver?
DAILY DOUBLE!!!!!!
These are the 7 most common allergens.
What is...
1.) Soy
2.) Tree Nuts
3.) Peanuts
4.) Seafood
5.) Gluten
6.) Dairy
7.) Eggs
WORTH $800!!!
Each residential meal plan comes with these per semester for family and/or friends.
What are GUEST MEAL PASSES?
This creates a physical barrier between yourself and what might be a safety risk in the workplace.
What is PPE?
If working at Harless, an employee may eat their shift meal at these (this) location.
What is Harless Dining Hall?
The strength of each member is this...
What is a team?
Sodexo is committed to providing safe food services that do not cause food-borne illness or injury. Food Safety is a fundamental that supports Sodexo's mission to improve Quality of Life. In partnership with our clients, consumers and communities we are committed to promoting good nutrition and providing healthy eating options, recognizing the positive impact this can have on health and well being.
(HINT: It's abbreviated G.F.S.P)
What is the Global Food Safety Policy?
FALSE: Students and/or staff can change their meal plans or add/drop between semester when the university is out of session. This would be May to August and December.
These are the 3 checks for safety, which ensure a safe work environment.
What is.....
1.) Do I know how to do the job?
2.) Do I have the right equipment?
3.) Is my environment safe?
Under NO circumstances are employees allowed to take these 2 items home after work.
What are food or drinks?