Thomas-Killmann Conflict Resolution Styles

Conflict Resolution Styles

100

A conflict resolution style in which one party helps to meet another's needs at the expense of his/her own.

What is accommodating?

200

A conflict resolution style in which a party does not make any attempt to address or resolve the conflict.

What is avoiding?

300

A conflict resolution style in which one party seeks to meet his/her own needs at the expense of another party's needs (sometimes also referred to as forcing).

What is competing?

400

A conflict resolution style in which parties agree to sacrifice some of their needs in exchange for having others met.

What is compromising?

500

A conflict resolution style in which parties work jointly to try to meet all of each others needs (sometimes also referred to as problem solving).

What is collaborating?

Assertiveness & Cooperativeness

100

This resolution style is high in assertiveness and low is cooperativeness. 

What is competing?

^{Need a little help?}

^{Competing is a conflict resolution style in which one party prioritizes his/her needs over others.}

^{Assertiveness: Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking another’s.} 

^{Cooperativeness: Behavior in which two parties work in concert to achieve their mutual and respective individual goals.} 

200

This conflict style is low in assertiveness and low in cooperativeness. 

What is avoiding?

^{Need a little help?}

^{Avoiding is a conflict resolution style in which a party does not make any attempt to address or resolve the conflict.}

^{Assertiveness: Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking another’s.} 

^{Cooperativeness: Behavior in which two parties work in concert to achieve their mutual and respective individual goals.} 

300

This conflict resolution style is both medium in assertiveness and cooperativeness.

What is compromising?

^{Need a little help?}

^{Compromising is a conflict resolution style in which parties agree to sacrifice some of their needs in exchange for having other needs met.}

^{Assertiveness: Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking.} 

^{Cooperativeness: Behavior in which two parties work in concert to achieve their mutual and respective individual goals.}

400

This conflict style is both high in assertiveness and cooperativeness.

What is collaborating

^{Need a little help?}

^{Collaborating is a conflict resolution style in which parties work jointly to try to meet all of each other’s needs. Collaborating really focuses on finding a win-win solution.}

^{Assertiveness: Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking.} 

^{Cooperativeness Behavior in which two parties work in concert to achieve their mutual and respective individual goals.} 

500

This conflict style is high in cooperativeness and low in assertiveness.

What is accommodating?

^{Need a little help?}

^{Accommodating is a conflict resolution style in which one party helps to meet another’s needs at the expense of his/her own.} 

^{Assertiveness: Behavior in which a person confidently makes a statement without need of proof, affirming his/her rights without attacking.} 

^{Cooperativeness Behavior in which two parties work in concert to achieve their mutual and respective individual goals. Assertiveness}

Positive example

100

A positive outcome of this conflict style could be that your friend always enjoys hanging out with you because you like to do what she likes to do.

What is accommodating?

^{Need a little help?}

^{A positive outcome is a resolution to a conflict that a party perceives as meeting his or her needs and/or reducing the likelihood of further conflict.}

200

A positive outcome for this conflict style may be that you avoid an argument with your child or spouse.

What is avoiding?

^{Need a little help?}

^{A positive outcome is a resolution to a conflict that a party perceives as meeting his or her needs and/or reducing the likelihood of further conflict.}

300

A positive outcome to this conflict style may be that you help put new environmental standards in place in your city.

What is competing?

^{Need a little help?}

^{A positive outcome positive outcome is a resolution to a conflict that a party perceives as meeting his or her needs.}

400

A positive outcome of this conflict style may be congress working together for create a new bill. 

What is compromising?

^{Need a little help?}

^{A positive outcome is a resolution to a conflict that a party perceives as meeting his or her needs and/or reducing the likelihood of further conflict.}

500

A positive outcome of this conflict style may be that both parties feel comfortable with their agreement.

What is collaborating?

^{Need a little help?}

^{A positive outcome is a resolution to a conflict that a party perceives as meeting his or her needs and/or reducing the likelihood of further conflict.}

Negative example

100

This conflict style has reduced negative outcomes.

What is collaborating?

^{Need a little help?}

^{A negative outcome is a resolution that the party perceives as not meeting his or her needs and/or increasing the likelihood of further conflict}

200

A negative outcome of this conflict style may be both parties feel they gave up to much and may lead to future problems. 

What is compromising?

^{Need a little help?}

^{A negative outcome is a resolution that the party perceives as not meeting his or her needs and/or increasing the likelihood of further conflict.}

300

A negative outcome of this conflict style could be violence. 

What is competing?

^{Need a little help?}

^{A negative outcome is a resolution that the party perceives as not meeting his or her needs and/or increasing the likelihood of further conflict.}

400

A negative outcome for this conflict style may be that things don't get settled around your house because you avoid arguments or disagreements with your children or spouse.

What is avoiding?

^{Need a little help?}

^{A negative outcome negative outcome is a resolution that the party perceives as not meeting his or her needs and/or increasing the likelihood of further conflict.}

500

Negative outcome to this conflict style may be that you never get to do what you want to do. You feel like you’re always doing what someone else wants to do.

What is accommodating?

^{Need a little help?}

^{A negative outcome negative outcome is a resolution that the party perceives as not meeting his or her needs and/or increasing the likelihood of further conflict.}