Compass
The action when an account shows an Denied/Exception Denied Account.
What is, Emails ebanksme.
What is the day of the month that ACE submissions are due?
What is, 27th of the Month
What process do transfers go through that are less than 5K?
What is, Transfers processed through PEP+
The maximum amount an agent can fund an account for over the phone.
What is, 5k
The maximum amount we can set the debit card limit to?
What is, 29,999
What happens after an account owner deletes the same external account three times
What is, Final Delete Status
The amount of HERO moments that are submitted in a month.
What is, 2 Moments?
The action we take when an AH calls in regarding a Tax levy
What is, transfer to CEG?
Who is Chexsystems
What is, a consumer reporting agency.
The amount of time the CBD account can remain open with 0 Balence
What is, 730 Days
Two reasons you would transfer to BFU
What is, unsubscribing an account holder, suspended account.
The amount of WIG submissions.
What is 2 wig submissions per week or 8 per month?
Name 2-3 reasons to transfer to web.
What is, Quicken. Bill Pay inquiries. Mobile Check Deposit (MCD) issues. Additional Website troubleshooting. Mobile Application troubleshooting. External account troubleshooting. Online Transfer inquiries. Single Sign On (SSO).
Systems used to verify someones identity
What is, Innovis and Accurint
Where I can locate an email that was sent out for suspensions in Compass.
What is, History ---> Email.
The amount of ACE submissions that should be submitted.
What is 2 per month?
The limits that we can ACH on our account center?
What is, 250k incoming/outgoing. 300k combined per rolling 30 day period.
A system where we can view a customers application.
What is , Almanac?
How do you make a CC payment in atlas?
Account Actions > Deposit/Withdrawal
The tabs where you can verify a suspension?
What is, Customer Profile & Account Ownership
The team ishine goal.
What is, 5.6 ?
The time overdraft protection pullsfrom the protecting bank?
What is, 8PM EST
What we do when someone calls in more than 1 time for the same money movement issue that FO cant resolve.
What is, transfer to CEG?
How does an new ah add an external account for the first time?
What is , Transfers--> Manage External Accounts---> add external account on the OAC