Ready for trueITpros TRIVIA
Ready for OUTLOOK 101
Don't let ONEDRIVE drive you CRAZY
Ready for COMPUTER SECURITY
REREMOTE
ACCESS
ACCESS
TECH LIFE HACKS
Ready for Keyboard Basics
100
Monday-Friday 8:00am-5:00pm
24/7 HelpDesk
What is trueITpros hours of operation?
100
Allows you to send & receive emails, manage your calendar, store your contacts, and track your tasks
What is the purpose of Outlook?
100
Check that you can access OneDrive online
Contact trueITpros for further troubleshooting :)
What is a series of steps I can take when I see the red “x” on the OneDrive icon?
100
🔒 Cybersecurity
What is the practice of protecting critical systems and sensitive information from digital attacks.
100
A user who is operating a hardware device or accessing software from an off-site location
Who is a Remote User?
100
On Windows 10, select the Start Menu , then Settings , then Ease of Access. In the Ease of Access settings, select Mouse pointer from the left column. On the right drag the slider to increase the pointer size and below you will see options for changing the color of the pointer.
On Windows 10,
1.select the Start Menu ,
2.then Settings ,
3.then Ease of Access.
4.In the Ease of Access settings, select Mouse pointer from the left column.
5.On the right drag the slider to increase the pointer size and
6. below you will see options for changing the color of the pointer
How do you turn your mouse pointer large and pink? So it’s easier for your audience to see where you’re pointing at
100
This is what the IT in IT is?
What is Information Technology?
200
Emailing the IT request for support to support@trueitpros.com.
What is the quickest way to have an IT support issue addressed?
200
On Windows 10,
1. select the Start Menu ,
2. then Settings ,
3. go to Home,
4. then Apps
5. select Default Programs,
6. then select Chrome as your default browser.
7. Click on the link in your email to make sure it opens a tab in Chrome.
8.Then close Edge.
When I double-click on links in Outlook it won’t open Chrome?
200
1. Check OneDrive File Permissions.
2. Make sure you still have access to the file
3. Make sure the file is not on demand
4. Don't move on to other OneDrive fixes, until you are sure you still have access to the file.
First check that you have permissions to the file, also make sure you still have access to the file and also that the file is not On-Demand.
What do I do if I can’t open a OneDrive link?
200
An intrusive software that is designed to damage and destroy computers and computer systems
What is Malware?
200
Through Remote Desktop Software
How to remotely control a computer from another location?
200
😱 <1,000 users
Depending on the license, you can have 1000 members in a Teams call meeting with full chat and up to 10,000 with view only.
How many individuals can I invite to a Teams call?
200
You want to share info. with someone who is not the recipient of an email you are sending. But you don't want the recipient to know you are sharing their info.
What is a Blind Copy?eeeeeee
300
📞 678-534-8776
What is the telephone number of trueITpros?
300
1. The first thing to do would be to Force-quit the Outlook app.
2. then reopen the Outlook app.
3. If no luck then, check your sync settings
4. restart your device.
5. Reach out to TITP if none of that worked!
What do I do if my Outlook email won’t update on my phone?
300
Check your Internet settings. This might happen when you log into your OneDrive while offline
Why can't I access my OneDrive files?
300
Miraculous promises, appealing and urgent subjects, suspicious sender, spelling errors
Signs of Spam?
300
Receive the client's approval before remoting into the machine
What is the first rule of trueITpros' remote access policy?
300
On Windows 10,
1. select the Start Menu
2. then Settings ,
3. then click on Apps,
4.then select Default Apps.
5. Click on Choose default app by file type option.
6. Select the current default app (chrome) for the .pdf file format
7. select Adobe to make it default
How to open PDFs from a link in Adobe (and not Chrome)?
300
and it's function.
400
1998
When the company was established?
400
1. Go to office.com and select 'Sign in'
2. use the same credentials you use with the app.
How do I access my email if the Outlook app is down?
400
Drag and Drop your Files
What is a quicker and easier way to migrate my docs from computer to OneDrive?
400
A proven educational approach for improving risky IT behaviors that can lead to security compromises
What is Security Awareness Training?
400
Leave your machine powered on,
connected to the internet and
sleep mode disabled.
What are the steps needed for engineers to provide after-hours updates/repairs?
400
Simply drag the title bar of the windows you want to work with quickly left and right
How to automatically drop all the other windows down to the taskbar, leaving your main window in place?
400
When pressed simultaneously with the Control button, you can highlight your entire document.
What is the letter A?
500
IT Support, Web Design, Digital Marketing
What symbols does the trueITpros logo represent?
500
You can create a hyperlink by
1.highlighting the text you want to link
2. then right-click it and
3. choose Link from the context menu.
To add a link in the Outlook mobile app,
1. you can highlight the text and
2. choose Add Link from the pop-up menu.
How to customize the text for a hyperlink in Outlook?
500
Before you open the file, point to the file name to show the file card
How to see the number of views and viewers on my OneDrive file?
500
Virus Protection,
Backups,
Malware, Spyware Protection,
and Monthly Maintenance
trueITpros 4-step plan to guard the safety and security of your computer
500
A virtual private network that's used to open up a secure connection from home to office
What is the definition of VPN?
500
Command+shift+t on a Mac or Control+shift+t on Windows
How to quickly re-open a closed tab?
500
Your mouse is not working. You suddenly remember that AWESOME RFS/TITP Team Building event where you learned that neat, toggle to different windows shortcut.
What is 