Customer Service
What is customer service?
Helping the customer
These items go on hangers
clothes: jackets, shirts, dresses
XS stands for this
extra small
What is a job summary?
It summarizes the job
Name 3 thrift stores in the Reno/Tahoe Area
What do you do if a customer is yelling at you?
Remain calm, and get your manager
These items are worn on someone's feet.
Shoes
S stands for this
small
What is job qualifications?
Stuff you need in order to qualify for the job like a high school education
Name one thing you wouldn't like doing at a Thrift Store?
This is anything that you personally wouldn't like to do like hanging clothes
This is rule #1 of customer service
Be kind/polite
Name three items a baby uses
clothes, blankets, bottles, crib and etc.
M stands for this
medium
What are physical demands?
Abilities you need to be able to do physically for the job (i.e lifting)
Name 3 things you could buy at a thrift store
clothes, shoes, furniture and etc.
Name 3 things you can do to provide good customer service
Smile, Say Thank you, be polite, have a good attitude
These items get hung on the walls
pictures, paintings
L stands for this
Large
what are general requirements?
Things that most stores might require you to do like team work
Define what a thrift store is.
A thrift Store is a store selling secondhand (used) clothes and other household goods that have been donated.
What is something nice you could say to a customer?
"How are you doing"" May I help you" "Thank you"
These items are considered hard lines in a thrift store
glassware, dishes, random knick knacks
XL stands for this
extra large
What are overall expectations
What was the name of the Thrift Store that HSI use to run and how many stores did they have?
WARC Thrift Store and there were 3