Policies
What must a staff do if they feel unsafe or are injured due to an animal
Leave Environment, notify supervisor, create employee incident report
Checking in with your co-worker at shift change to share important client updates, reading progess notes and communication books.
What is good communication during shift change?
Scrolling through social media, texting friends, or making personal calls during a client visit is an example of this unprofessional behaviour.
What is using your phone for personal reasons during care?
This PSW superpower is key when facing physical, emotional, or mental exhaustion—and still showing up with compassion.
What is resilience, dedication, endurance, loyalty and flexibility?
Giving your personal phone number to a client is considered this.
What is crossing professional boundaries?
The single most effective way to prevent the spread of infection.
What is handwashing?
Name 3 ways to support a new team member.
What is offer help, answer questions kindly, model good practices, introduce to clients, encourage open dialogue so they feel comfortable voicing concerns or asking questions, provide resources and training, recognize and appreciate their work.
If you see a coworker mistreating a client, you must do this.
What is report it to your supervisor immediatley?
This power allows a PSW to notice small changes in a client’s behavior, appearance, or mood and take action quickly.
What is keen observation or attention to detail?
What are some examples of crossing boundaries with clients?
Sharing personal information or problems with the client
Accepting or giving gifts
Developing a personal or romantic relationship
Doing tasks outside of your role, like lending money
Communicating outside of work hours on personal matters
According to Policy, providing reminders to clients to take medications, is considered what?
What is Medication Assistance
This helps prevent confusion and ensures everyone knows their responsibilites.
What is working as a team and following the care plan?
This is the term for treating all blood and bodily fluids as if they are infectious.
What are routine precautions? (universal, standard)
This is one of Thrive's most important goal of a PSW when assisting a client with daily activities.
What is promoting independence?
Why would accepting a friend request from a client on social media be crossing professional boundaries?
What is:
Could compromise confidentiality
Blur lines between the client staff relationship
Impedes work, homelife balance and work disconnect
Create challenges within the team
According to Policy, what is the fist step frontline should do if medication is outside right time window?
What is phone the pharmacy or a health professional - telehealth
When one team member offers to help another who is running behind, it shows this.
What is team work and support?
This term is used to describe protecting a client's personal health information?
What is confidentiality?
This superpower allows frontline staff to laugh in the face of bad days.
What is a Sense of Humour?
When a client asks for help with something that falls outside your job responsibilities, this is the appropriate response.
What is, "Let them know it is outside your role and report it to your supervisor"?
PPE stands for this.
D - Data (Using facts only, what was observed)
A - Action (What actions did you do?)
R - Response (What was the outcome?)
What are the three main pieces of information a progress note should consist of?
PSWs are expected to do this in real time to ensure accuracy and communicate any changes in a client’s condition.
What is document accurately and report concerns promptly?
What is proper body mechanics?
This can happen if you talk about a client with another PSW without a professional reason to do so.
What is gossip"?