Product (A)
Name 4 Thuma items where Rubberwood is the key material used.
The Bed, The Dresser, The Nightstand, The C side table, the Pedestal side table, The Headboard
Our Linen and Cotton Percale sheets are produced where?
Portugal
How long does it take to ship? I live here in NYC
1-3 business days
Thuma started with which item?
The Bed
Which of these items are Greenguard Gold Certified?
. The Bed
. The nightstand
. The Hybrid Mattress
. The Headboard Cushion
All of the above
The Daybed is available in which of the following:
. Twin
. Twin XL
. Full
. Queen
Twin
What is the difference between The Dresser, The Credenza, and The Shelving?
The dresser has drawers, the shelving has no drawers, the credenza is a mix of drawers and no drawers.
When on the sales floor, what type of answer is not accepted here at Thuma?
One Word Answers!!!!!!!
DO BETTER
When did this company start? Who was it founded by?
Thuma started in 2016 and was founded by Reed Kalmer and Doug Shumway
What is our Rug made out of? Where is it made?
The Rug is crafted with an innovative blend of 50% upcycled wool from discarded garments and 50% PET from recycled plastic bottles.
India 'The country of weavers'
What is the warranty for The Bed, The PillowBoard, The Headboard, and The Headboard Cushion?
Lifetime Warranty
Name the 5 Bedside Table options.
The Nighstand, The Open Nightstand, The Two Drawer Nightstand, The C side table, The Pedestal Side Table
What services are provided in our premium delivery service?
Delivery to room of guest’s choice
Full assembly of all products
Packaging removal.
Estimated delivery in 1-3 weeks, depending on customers location
Scheduled at your convenience
What is Thuma?
We are a modern design company, specializing in furniture and home goods.
What is a Greenguard Gold Certification?
Certifies products for low chemical emissions. Based on rigorous, scientific standards. GREENGUARD Gold Certified means products are built to contribute to safer, healthier air. GREENGUARD Gold Certified products are low-emitting and contribute to cleaner indoor air for you and your family.
What are the key selling points to The Bed?
Quality Craftsmanship - real, quality wood. Built to last a lifetime. Japanese joinery is uniquely quiet (no squeaking or creaking). Backed by a lifetime warranty.
Elevated and Thoughtful Design - clean lines and subtle curves, rounded corners to protect shins, in-set to ensure a mattress remains in place, minimal in nature to fit any aesthetic.
Modern Convenience - Simple, no-tool setup. Arrives quickly and ships to your door or via premium delivery.
Mindfulness - upcycled wood, minimal packaging, one tree planted.
List the 6 upgrade products for the Dresser and Shelving.
Felt Tops
Felt Liners
The Stacking Drawer
The Base Drawer
The Base Cubby
The Stacking Cubby
What are our three pillars of our Customer Approach
Inviting
Elevated
Confident
What is Thuma's Design Philosophy?
Elevated Design, Quality Craftsmanship, Mindfulness in Practice
What does it mean to be Oeko-Tex Certified?
OEKO-TEX® STANDARD 100 is a label for textiles tested for harmful substances. It sets the benchmark for textile safety, from yarn to finished product. Every item bearing the STANDARD 100 label is certified as having passed safety tests for the presence of harmful substances.
The Down Alternative Duvet is made of which materials?
1. Fill
2. Shell
Fill: 100% polyester fill crafted from post-consumer recycled fibers.
Shell: 100% cotton.
What comes in the Complete Queen bedding set:
One fitted sheet
One Flat sheet
Two Pillows
Two Pillowcases
Two Shams
One Duvet Cover
One Duvet
What are the "5 A's" for addressing mistakes?
Awareness - understand that a mistake was made.
Acknowledgment - take responsibility for the mistake.
Apology (no alibis, no excuses) - be sincere.
Action - fix the mistake.
Additional generosity
Our brand is built on what three competencies?
Our Design Philosophy
Our Service
Our community
What are our 'Key Materials' across all of our Thuma products. There are 14!
Rubberwood - Our core material for bedroom essentials. The wood we use is repurposed from rubberwood trees at the end of their latex-producing lifecycles. An especially strong, stable and long lasting construction material that supports a circular and sustainable supply chain.
Linen Weave - Designed to provide longevity and a subtle texture. Made from polyester.
Boucle - Fabric composed of looped yarns for a plush feel and textured look. Made from polyester.
Corduroy - Corduroy is a durable yet soft textile known for its ribbed texture. Ours is made of eco-friendly materials, in part from post-consumer recycled plastic water bottles, roughly nine in every yard of fabric.
Wool Felt - Wool felt is a natural nonwoven textile that begins as wool roving and is intentionally made compact and matted. Innately durable, eco-friendly, noise-minimizing, and soft.
PET - PET is an eco-friendly material made from recycled plastic bottles. The fiber provides high-performance durability and prevents excess shedding when used in products like The Rug.
Powder Coated Steel - Powder-coated steel is highly durable with an efficient coating that keeps out contaminants, allowing the material to last longer.
CERTI-PUR-US POLYURETHANE FOAM - Our Certi-PUR-US polyurethane foam formulated with up to 20% plant-based BioFoam®. Designed to provide support, breathability, edge reinforcement, and reduce motion transfer.
Latex - Latex is a non-toxic natural material that comes from rubberwood trees. Ours is sustainably farmed and certified by the Global Organic Latex Standard (GOLS). Provides pressure-point relief, breathability, durability, natural responsiveness to movement, and antimicrobial properties.
Recycled Wool - Our wool is a natural material, upcycled from discarded garments, that is inherently durable, moisture-wicking, antimicrobial, and soft with a small carbon footprint.
European Flax Linen - European flax linen is natural textile that is breathable, thermoregulating, and moisture-wicking.
Cotton Percale - A natural textile, cotton percale is durable, soft, and breathable. Provides a smooth and crisp handfeel.
Midweight Terry - Our midweight terry fabric provides the ultimate in comfort and softness. Made from organic cotton.
Down Alternative - Our down alternative is made from post-consumer recycled fiber. It mimics the plushness of natural down but with simpler maintenance, improved longevity, and less allergens.