P-EBT: Then and Now
All three iterations of the P-EBT Program
What is: P-EBT 1.0, Extension, and 2.0
It is the shared folder in which the entire knowledge base for this call center is kept.
What is the CDSS Call Center folder?
It is where you set your status first thing in the morning at the beginning of your shift.
What is 8x8?
This Thundercat is ironically lost in a forest, despite being very tech savvy.
Who is Derek?
These are the two Departments from which data is matched to determine P-EBT eligibility.
What are the California Department of Education (CDE) and California Department of Social Services (CDSS)?
It is the folder in which all of the training for the program on which you take calls is located.
What is the 8x8 Training & Resource Guide folder?
This is where all of your Team related information is posted.
What is the Team James channel?
This Thundercat has played the role of Mrs. Bennett on several of her calls.
Who is Phalona?
This is the name of the P-EBT program that only lasted two months in 2020.
What is the P-EBT Extension?
With the new Drive restructuring, this is the primary folder that contains all information that a new agent should access first.
What is Orientation & Training?
What is Workday?
These two Thundercats are known for having done Theater in their life.
Who are Seth and Aaron?
With this item, you can buy uncooked food for children attending school virtually full/part time, at any grocery store or gas station participating in EBT.
What is a P-EBT Card?
This document, designed to aid agents during calls, contains all of the historical and current information for P-EBT.
What is the P-EBT Help Sheet.
Zoom invites, calendar additions, and all correspondence are sent to this program.
What is Outlook?
This Thundercat lives near the U.S. / Mexico border.
Who is James?
This candidate's eligibility is determined by the following:
Aged 0-6.
In a household receiving CalFresh benefits.
In an area where one school is participating in virtual attendance.
What is a Young Child
This document contains all of the questions from agents, regarding program-specific concerns for which we do not have SOPs/Presentations or immediate answers to.
What is the CDSS Q & A sheet?
It is the stand-alone program solely designed for making or receiving phone calls throughout the day.
What is the 8x8 Soft Phone?
This Thundercat is our "inside man" on P-EBT related issues.
Who is Abdul?