customer KB's
What support do we give platinum customers?
We handle PAM alerts and contact the end user or POC for T1 etc before dispatches and other solutions
What is the section in our KB bookmarks called that we would go to, to open up the escallations KB?
KB tools/proc/info
What is the most common reason we would open up a NAP KB?
To get contact information
Home Improvement
This comedic hacks punchlines usually ended in "America, what a country"
Yakoff Smirnoff
Which company is abbreviated CPA?
Commonwealth of Pennsylvania
This temporary 3g/4g wireless backup for customers dissatisfied with their transport is called what?
express backup
What is the name of the NAP KB we would use to find the file for DSR or wireless NAP contact numbers?
NAP Landing Page
Don Knotts starred in this classic haunted house film
The ghost and Mr. chicken
Which Simpsons writer went on to have a successful career in late night talk?
Conan O'brien
Any updates to site configurations will be notified in the customers KB in which section?
Introduction
Vendor Meets have two possible scenarios of who a WWTS tech will meet with at the customers site. What are those two scenarios?
Think the types of modems a customer could have
NAP techs and customer's tech for BYOB
Is 2pifi NAP KB located in same file as the DSR third party NAP's?
NO, it is in the same section of the NAP landing page "Additional Resources". It is called 2PiFi (NAP) Support Guide and Fixed WAN Wireless (MikroTik modem) Troubleshooting Guide
DAILY DOUBLE
This Howard Stern wack pack member's nickname was based off of a classic halloween movie
Bonus points if you can name the halloween movie that this wack pack member actually had a cameo in
Beetlejuice
Scary Movie 2
What was the last film that Chris Farley appeared in?
Dirty Work
What should we always ask the customer/HD for when we create a WWTS dispatch?
Special instructions for the tech
Who handles keyfob requests/changes in our escallations?
Trick question: We don't do key fobs, so noone.
Hope we were listening
Name 4 of the NAP company KB's in our bookmarks?
Comcast, frontier, Lumen, ATT, Spectrum, granite, Verizon
As of Christmas 2021, which horror movie series has had the most sequels?
Friday the 13th 10, plus a remake and a crossover with nightmare on elm street
Which SNL writer eventually co-created the show "Seinfeld" with Jerry Seinfeld?
Larry David
If a WWTS tech calls in for sign-off and everything from our tools show the site is fine but the customers help desk is denying the sign off because of discrepancies with what their tools are showing... who would we call to help get the tech assistance?
We would also call over to this team for just about any reason a WWTS tech is calling in with difficulties on an install or repair?
Field Service Support
Who are ESCEM escallations re-assigned to?
ESC escalation team
Contacts and escallation processes for Wireless Providers located in the "additional resources" section
2nd daily double
Who wrote the theme song to beetlejuice, tales from the crypt, Edward Scissorhands, Nightmare Before Christmas?
Which famous horror film actor played the role of the inventor in Edward Scissor Hands? He also voiced the intro song to the 13 ghosts of scooby doo.
Danny Elfman
Vincent Price
Which famous male comedian tried out for the show "In Living Colour" but didn't make the cut?
Martin Lawrence