Highway Supervisors
District 5 - Fredericton Junction
Craig Dykeman
A highway supervisor sends an email to advise of a future road closure in their division.
Forward to the local district office for them to update 511
What is the automatic priority level for an MLA ticket?
High priority
It is reported that a tree is down on Woodbine Dr and blocking both lanes.
Urgent - phone highway supervisor right away. If you cannot reach them, give PMCC details of the situations for them to reach out by radio.
Bayview Court, Bathurst.
This road shows up in the GIS Viewer as a solid white line.
Municipality
Travis Lewis
A resident has phoned in looking to know what the proper distances are for them to build a garage on their property.
What is the correct format to input the “Caller name” for an MLA email?
MLA ______ ______ (e.g., MLA Ross Wetmore)
A resident is calling in about water rising in the ditches and they are afraid the road may washout.
Medium priority
Highway 1, KM #195.
Gateway
District 6 - Andover/Grand Falls
Scott Sprague
Someone calls in to request information regarding an electronic logbook.
Transfer to special permits
Who do we send the email notification to for an MLA ticket?
MLA tickets require the addition of two more recipients. CC the following contacts: Todd Anderson (TIC manager) and the email for the correlating district office (DTI-MTI.District#@gnb.ca)
An RCMP officer calls in to have some sand/salt put down on Route 102.
High priority
89 Babin Road, Moncton.
This road shows up in the GIS Viewer as a black dotted line.
Public Non-Maintained Road
District 1 - Tracadie/Special Projects Crew
Marc Landry
A caller is requesting a blinking traffic light to be placed at an intersection.
Send ticket to traffic requests
You receive an email from the public regarding drainage issues. An hour later, you receive the same email forwarded from the MLA's office. What steps will you take?
Edit the original ticket that was put in for the issue. Change the priority of the ticket from Medium to High. Also change the caller type (Public to MLA) and name (John Smith to MLA Richard Ames)
A resident calls in for the third time and is requesting to speak with someone today since they have not heard from anyone yet.
Medium priority
Highway 2 - KM #37.
Brunway
District 4 - SJ Senior Resident Engineer
Hassan Mteri
A business owner calls and is requesting to have the striped line changed to a solid line in front of the parking lot of their business. They mention that people leaving the parking lot have a hard time getting onto the road as they must watch for vehicles coming into the passing lane.
Send to DTI Operations
You receive an email from an MLA’s office with questions regarding a follow-up that was just sent from TIC. What is the procedure?
An MLA ticket is to be put into the Public Requests Tracker (PRT) and follow-up communication is to requested.
Member of the public is reporting a mattress in the middle of the Highway 2 near KM 455.
phone highway supervisor right away. If you cannot reach them, give PMCC details of the situations for them to reach out by radio.
First, Second, and Third Ave. Pointe-du-Chêne.
These roads do not light up in GIS Viewer... unless you have your winter levels of service on.
Private in the summer. DTI plows these roads in the winter.