BOS
The Timeframe should you follow-up with your users from the previous day.
What is the first hour of your shift?
The number of solves I should have each hour.
What is 2?
The message I should send at the end of each shift
Process of repeating the issue back to the user.
What is paraphrasing?
How you should contact users start of day.
What is OBC
The number of times I should follow-up with users per day.
What is 3 times?
The message I send when I go on my days off
What is OOO message?
Process of acknowledging someones situation and feelings.
What is empathy?
Tool you use to schedule call backs.
What is Nova Reminder?
The communication method I should offer a user going back and forth in messaging?
What is OBC?
What is handoff?
Process of letting the user speak and capturing details.
What is active listening?